MB Heating & Cooling in Springfield, Illinois 62702

MB Heating & Cooling

1555 W Jefferson St, Springfield, IL 62702

4.7 (587 reviews)

Overview:
MB Heating & Cooling is a well-established HVAC contractor located in Springfield, IL. They offer a range of services focused on heating, cooling, and electrical solutions for residential and commercial clients.

Services Provided:
– Geothermal installation and repair
– HVAC system maintenance
– Electrician services
– AC and furnace repairs
– Emergency service calls
– Installation of HVAC equipment

Hours of Operation:
Monday to Saturday 8 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (217) 544-4328
Website: https://mb-heating.com/

Customer Reviews and Sentiment:
MB Heating & Cooling has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.7 stars based on 587 reviews.

Positive feedback highlights the company’s quick response time, knowledgeable technicians, and friendly service. Customers have appreciated the thoroughness and professionalism of the staff.

Examples of positive reviews include:
“Tech was very thorough…” – Tim Thomas
“Great service! Fast, friendly…” – Carrie Crumrine
“Very knowledgeable about what he was doing and may I add polite…” – Linda Taylor

However, a significant complaint involves issues with warranty services and unresolved repairs, leading to dissatisfaction.

Negative feedback includes:
“We have had multiple issues with the geothermal installation…” – Aubrey Troesch

Review Summary:
Positive Sentiments: Quick response times, knowledgeable staff, thorough service, and professional demeanor.
Negative Sentiments: Issues with warranty claims, customer service complaints regarding repair charges.

Additional Ratings:
BirdEye: 4.7 stars based on 587 reviews, demonstrating overall customer satisfaction despite some issues noted.
Better Business Bureau (BBB): The business has a profile and is accredited with a rating of A+. No complaints reported in the last three years.
Total Lead Smart Rating: 7.8/10

Conclusion:
MB Heating & Cooling appears to be a reliable option for HVAC services in Springfield, IL. They are praised for their prompt service and expertise, although potential customers should consider the reported warranty issues that some clients have faced.

Member Since August 2024

Listing Id 451530

Contact Info

1555 W Jefferson St, Springfield, IL 62702
(217) 544-4328
Lead Smart Rating :
7.8/10.0

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Reviews

Aubrey Troesch

a day ago

We have had multiple issues with the geothermal installation MB did in 2017. Every time something has needed repaired we get stuck with a service charge even though the equipment is under warranty. Speaking of the warranty, our paperwork lists it as a parts and labor warranty but they constantly try to just warranty the parts and we’ve had to force the issue of the labor. I’ve had to threaten to sue them to get them to honor their warranty. Do not under any circumstances do business with this company.

Tim Thomas

a day ago

Tech was very thorough, listened to the issue at hand, took the necessary steps to cure the problem.

Marlene McCreery

a day ago

I had a good experience with Christopher & Sean who showed up to replace a faulty breaker to my stove. They stayed to ensure that my oven & cooktop would work without tripping the newly installed breaker. They were pleasant & friendly.

Rick Schmitgen

a day ago

Easy to get an appointment. Tech.. on time..knowledgeable..through.

Carrie Crumrine

2 days ago

Great service! Fast, friendly and made sure that I knew what was done! Thanks Kevin!

Stacey Barreras

4 days ago

This was my first time using them or having to call anybody. I googled places and called as they popped up first and well I was in panic mode! Haha. Explained my problem and within 30 minutes from calling there was a nice guy named Dustin that showed up and luckily for me my issue was fixable! He diagnosed my problem with my air right away and put the new part on and got me back up and going very quickly actually! This was all very fast for it being after hours and I was impressed and so very grateful! I would use them again! Thank you so much!!

Adriana Colindres

4 days ago

Prompt, courteous and efficient service from Dustin, and on a Saturday! Thank you. Highly recommend the MB Comfort Club, which can save you money, especially on after-hours calls.

Em Hunt

4 days ago

Called MB at 8:00 AM and had my unit fixed by noon. Overall great experience – was able to call, get through to someone relatively fast, and then to my surprise, they had a technician available that morning. Zach arrived at my home at his scheduled/announced time, got right to work, and had my AC unit up and running again within an hour of his arrival. Zach was extremely pleasant and professional and was able to give his diagnosis and cost estimate that seemed fair. Overall, would use this company again and would recommend them to others.

JMD DJJD

5 days ago

The New Supervisor was phenomenal. With my disability issues and the AC acting up, he was a Miracle worker in getting it fixed. I would like to check out the silver maintenance issue.

Linda Taylor

5 days ago

MB Heating and Cooling sent Wade to my residence today. He was very knowledgeable about what he was doing and may I add polite. You would want to ask for him if you want your furnace or air conditioner serviced.