Holmes Heat & Air / Appliance Service in Sapulpa, Oklahoma 74066

Holmes Heat & Air / Appliance Service

1115 S Main St, Sapulpa, OK 74066

3.7 (30 reviews)

Overview:
Holmes Heat & Air / Appliance Service is an HVAC contractor located in Sapulpa, OK. They specialize in heating and air repair, appliance service, and installation.

Services Provided:
– Heating and air repair
– Appliance repair
– Installation of appliances (e.g., hot water tanks)

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (918) 224-6069

Customer Reviews and Sentiment:
Holmes Heat & Air / Appliance Service has received varied reviews across multiple platforms, with a rating of 3.7 stars based on 30 reviews.

Positive feedback highlights their excellent work quality, professionalism, and responsiveness. Customers have appreciated their ability to address repairs promptly and effectively.

Examples of positive reviews include:
“Does excellent work on heat and air repair. Professional service.” – Cynthia Grant
“They were very responsive, came out, fixed our heater issue fast and affordably!” – Tiffany Hale
“I trust Holmes and always have.” – Donna Larue

Negative reviews point to poor customer service, miscommunication, and instances of overcharging or delayed service.

Examples of negative reviews include:
“Treated me like I was stupid and answered all of my husbands exact same questions with no issues.” – Josie Kanmore
“I called back multiple times throughout the week… now I regret it.” – Heather Guinn
“That was 3 weeks ago. We paid the $200.00 (still not fixed).” – Amanda Swift

Review Summary:
Positive Sentiments: Excellent service quality, responsiveness, professionalism, trustworthiness.
Negative Sentiments: Poor customer service, miscommunication, and issues with follow-up and repair resolutions.

Additional Ratings:
Google Reviews: 3.7 stars based on 30 reviews.
Total Lead Smart Rating: 5.6

Conclusion:
Holmes Heat & Air / Appliance Service offers reliable HVAC services in Sapulpa, OK, known for their effective repairs and professionalism. However, potential customers should be cautious of the mixed feedback regarding customer service and communication issues reflected in some reviews.

Member Since August 2024

Listing Id 448745

Contact Info

1115 S Main St, Sapulpa, OK 74066
(918) 224-6069
Lead Smart Rating :
5.6/10.0

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Listing location

1115 S Main St, Sapulpa, OK 74066

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Reviews

Cynthia Grant

5 months ago

Does excellent work on heat and air repair. Professional service. I even used them to install a new hot water tank.

Marlene Dwyer

5 months ago

Sadly this company took advantage of an elderly couple, while the owner was distracted Holmes charged them $500 for a very simple fix we know what was wrong and they absolutely screwed us, We will never use them again!

Stephanie Johnson

9 months ago

When my oven stopped working, I gave Holmes a call to see if they might be able to squeeze me in since it was a Friday and I didn’t want to go all weekend without an oven. They were able to come out when I got off work, knew immediately what was wrong and got it fixed right up. I highly recommend Holmes!

Josie Kanmore

a year ago

Very poor customer service, treated me like I was stupid and answered all of my husbands exact same questions with no issues. Will not use this company.

Dr. H8ED

a year ago

Terrible customer service. Decided against giving them my business.

Heather Guinn

a year ago

They came out on Monday, said it might be a couple of days due to parts but they’d let me know. They did NOT let me know. I called back multiple times throughout the week, it’s now Friday. Still no answer or call back, and now their voicemail is full. I paid half up front, and now I regret it. I don’t even know if they’re coming back and now we won’t have Christmas dinner either. I will never use them again, and I definitely don’t recommend you use them either.

Tiffany Hale

a year ago

Couldn’t ask for better service! They were very responsive came out fixed our heater issue fast and affordably!

Donna Larue

a year ago

I trust Holmes and always have. My family has always used their services and have never been disappointed

David Stacey

2 years ago

Took care of our sensor issue-are always prompt and thorough.

Amanda Swift

2 years ago

They come to repair our washer and told us it needed new belt.they said they had to order belt they would be back in 4 or 5 days . That was 3 weeks ago. We paid the $200.00 (still not fixed)