Cowboy Cooling & Home Services

Overview:
Cowboy Cooling & Home Services is an HVAC contractor located in Santa Fe, TX. The company is dedicated to providing quality heating, ventilation, and air conditioning solutions to its customers, with a strong emphasis on professional service and knowledge.

Services Provided:
– Air conditioning repair
– Installation of HVAC units
– Maintenance of HVAC systems
– Emergency service calls
– Responsive customer service

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM

Contact Information:
Phone: (281) 678-8488
Website: https://cowboycoolingllc.com/

Customer Reviews and Sentiment:
Cowboy Cooling & Home Services has a solid rating of 4.5 stars based on 527 reviews.

Positive feedback highlights prompt service, professional technicians, thorough assessments, and efficient problem resolution. Customers particularly appreciate the knowledge and reliability of staff members.

Examples of positive reviews include:
“Very professional and knowledgeable… I can’t say enough about this company!” – Shawna Hall
“Efficient, knowledgeable and friendly.” – Michael Harris
“Excellent service!! The guys were great and so helpful.” – Tara Hamil

Negative sentiments mostly stem from single experiences involving perceived pressure for unnecessary services and payment disputes. One review expressed dissatisfaction with a technician’s approach to upselling.

The complaint mentioned frustrations with pressure tactics regarding additional services and unresolved labor payment issues.

Review Summary:
Positive Sentiments: Effective service, knowledgeable staff, punctuality, professional demeanor, and strong customer support.
Negative Sentiments: Instances of upselling and unresolved payment disputes affecting customer trust.

Additional Ratings:
Total Lead Smart Rating: 8.0
This rating considers the high volume of largely positive feedback against a backdrop of a few critical reviews. Overall, the company demonstrates a solid reputation with minor concerns that are noted by a small segment of clients.

Conclusion:
Cowboy Cooling & Home Services seems to be a reliable HVAC contractor in Santa Fe, TX, praised for its knowledgeable staff and prompt service. Potential customers should be aware of some negative sentiments regarding upselling practices but can expect a generally high level of service and expertise.