Monarch Home Services (San Luis Obispo)

Overview:
Monarch Home Services is an HVAC contractor located in San Luis Obispo, CA. They specialize in heating, ventilation, and air conditioning services, providing solutions for both installation and maintenance needs.

Services Provided:
– HVAC installation and repair
– Furnace replacement
– Air conditioning services
– Asbestos and airflow assessments
– Customer education on HVAC systems

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (805) 723-3143
Website: https://www.monarchhomeexperts.com/san-luis-obispo-ca/?utm_source=google&utm_medium=organic&utm_campaign=sanluisobispo

Customer Reviews and Sentiment:
Monarch Home Services has a strong reputation with a 4.6-star rating based on 641 reviews.

Positive feedback emphasizes their professionalism, punctuality, and friendliness. Customers have noted the company’s diligence in addressing potential issues, with examples highlighting their efficiency and knowledgeable staff.

Examples of positive reviews include:
“On time, professional and friendly!!! Definitely will use them again!!” – Terri Rivera
“Extremely punctual, efficient, knowledgeable and very personable. Highly recommend.” – Carrie L Sims
“The technicians who have serviced our furnace and air conditioner have been knowledgeable and professional.” – rdelkeskamp

The negative feedback includes concerns about communication lapses and scheduling issues, leading to dissatisfaction among certain customers.

Examples of negative reviews include:
“Did not receive a receipt for the work done…why not???” – Judee DAnna
“They didn’t keep appointments as scheduled… I wish I’d never used them!” – Kathy Cinowalt

Review Summary:
Positive Sentiments: Professionalism, punctual service, knowledgeable technicians, friendly demeanor, and efficient work.
Negative Sentiments: Communication issues, scheduling problems, and lack of receipt for services.

Additional Ratings:
BirdEye: 4.6 stars based on 641 reviews, reflecting consistent customer satisfaction despite some issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 8.5

Conclusion:
Monarch Home Services is a reputable choice for HVAC services in San Luis Obispo, CA, lauded for their well-trained staff and commitment to customer service. However, potential clients should carefully consider the mixed reviews, particularly regarding communication and scheduling challenges, before making a decision.