Performance Air HVAC llc in Rock Hill, South Carolina 29732

Performance Air HVAC llc

2460 Ridgeway Ln, Rock Hill, SC 29732

4.9 (86 reviews)

Overview:
Performance Air HVAC LLC is a reputable HVAC contractor located in Rock Hill, SC. The company specializes in heating, ventilation, and air conditioning services, offering reliable solutions for both residential and commercial clients.

Services Provided:
– HVAC installation and repair
– Furnace repair
– Air conditioning service
– Emergency HVAC services
– System replacements

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (803) 298-8381
Website: Not available

Customer Reviews and Sentiment:
Performance Air HVAC LLC has garnered an impressive rating of 4.9 stars based on 86 reviews.

Positive feedback highlights the company’s professionalism, quick response times, and knowledgeable staff. Customers appreciate the efficient service and clear communication from technicians.

Examples of positive reviews include:
“Thank you so much for your honesty and professionalism.” – Y’ticcia Williams
“Excellent service, fast, very knowledgeable.” – Mike P
“Same day service, honest and very helpful.” – Jennifer Price

On the downside, a single negative review cites significant issues with service responsiveness and communication, reflecting an experience that was not aligned with the overall positive reviews.

Examples of a negative review include:
“After 7 weeks we’ve had zero form of communication.” – Victoria Woods

Review Summary:
Positive Sentiments: Professionalism, prompt service, efficient problem resolution, and knowledgeable staff.
Negative Sentiments: Communication issues and service delays noted by a single customer.

Additional Ratings:
BirdEye: No additional rating provided.
Better Business Bureau (BBB): Not available.
Total Lead Smart Rating: 8.8

Conclusion:
Performance Air HVAC LLC stands out for its excellent customer service and technical expertise in HVAC solutions. While the majority of reviews are overwhelmingly positive, potential clients should be aware of an isolated communication issue experienced by one customer, which may warrant consideration before choosing their services.

Member Since August 2024

Listing Id 445132

Contact Info

2460 Ridgeway Ln, Rock Hill, SC 29732
(803) 298-8381
Lead Smart Rating :
8.8/10.0

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Listing location

2460 Ridgeway Ln, Rock Hill, SC 29732

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Reviews

Victoria Woods

2 years ago

Our warranty company assigned Performance Heating and Air on 5/4 originally. The gentleman came out and said nothing was wrong. As the temperature in our house began to rise again, we had a recall issued on 5/10. We were told there would be a wait as our unit was still not completely out, and customers completely out of an ac would need to be serviced first. Understandable. We had been without a fully functioning ac over a month. After 6 weeks, we began calling performance as well as our warranty company. We could never reach performance. Instead, for weeks we’ve been told “please allow 24 hours for the contractor (Performance Heating and Air) to respond to us”. Now, after 7 weeks we’ve had zero form of communication. Our warranty company ended up sending our work order to a different provider. Now, we’re stuck having to start all over. I had extremely high hopes for this company as would anyone looking at their reviews. Here’s a different opinion, sadly.

David Graf

2 years ago

Awesome company. Wonderful SERVICE

Y'ticcia Williams

2 years ago

Thank you so much for your honesty and professionalism. I truly appreciate the office manager to the tech that provided the service.

Mike P

2 years ago

Excellent service, fast, very knowledgeable.

Isabel Flores

2 years ago

Performance Air was great! I truly appreciated their response time and professionalism. Christian responded to my calls promptly. He came out diagnosed and repaired my furnace issue within 24 hours of my initial call. He explained everything clearly and concisely. I would highly recommend using Performance Air HVAC LLC to anyone.

Catherine Burr

2 years ago

Irving is terrific, professional and timely! KUDOS

Jennifer Price

2 years ago

Same day service, honest and very helpful. Really appreciate the persistence to correct the issues and get my house cooled off quickly

ELIJAH PROFIT

2 years ago

This is a very professional AC company. The representative came out fixed the coil pack drain the unit replaced the freon and the price was very reasonable. He did this work within 24 hours. I highly recommend everyone to use this company because they are very efficient knowledgeable and on time

Amenetta Sarnor

2 years ago

I receive superb service from Performance Air HVAC. My service provider (Irving)was polite, punctual, and professional. He had a vast knowledge on how my system operated and was able to relay it to me in laymans term. His dedication to his profession clearly presented by his work ethics.

Frank Rowell

2 years ago

Performance Air did an amazing job on our system replacement last week. They were extremely professional, reasonably priced, and did great work. Their technicians cleanup well once finished and too proper precautions to protect our home. I would use them without a second thought.