Grandin Electric, LLC

Overview:
Grandin Electric, LLC is an HVAC contractor located in Roanoke, Virginia. The company specializes in installation and repair services for heating, ventilation, and air conditioning systems.

Services Provided:
– Gas line installation
– HVAC system installation and repair
– Electrical work

Hours of Operation:
Monday to Friday: 9 AM to 5 PM

Contact Information:
Phone: (540) 293-1363

Customer Reviews and Sentiment:
Grandin Electric, LLC has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 3 reviews.

Positive feedback highlights the professionalism and thoroughness of the service. Customers appreciated the attention to detail and the ability to identify potential hazards in installations.

Examples of positive reviews include:
“He installed our gas line with professional service. We were impressed with his knowledge…” – Chyrel Gregorieff
“I was very pleased with the service and attention to detail… he actually identified a potential dangerous situation…” – Linda Mullins

However, there is significant customer dissatisfaction regarding communication and follow-through, with one reviewer expressing frustration over unfulfilled promises to complete a job.

Negative review example:
“AWFUL IS AN UNDERSTATEMENT… YOU JUST CANNOT DEPEND ON HIS WORD.” – Nabil Alami

Review Summary:
Positive Sentiments: Professional service, knowledgeable staff, attention to detail, proactive in identifying safety concerns.
Negative Sentiments: Poor communication, unfulfilled commitments, and unsatisfactory resolution of service delays.

Additional Ratings:
Total Lead Smart Rating: 4.0

Conclusion:
Grandin Electric, LLC has demonstrated a mix of professionalism in service delivery but suffers from serious issues related to customer follow-through and communication. Customers seeking HVAC services should weigh the positive feedback against the significant complaints before making a decision.