ProTech Heating and Air in Richmond-KY, Kentucky 40475

ProTech Heating and Air

437 Big Hill Ave, Richmond, KY 40475

4.9 (50 reviews)

Overview:
ProTech Heating and Air is a reputable HVAC contractor located in Richmond, KY. The company specializes in heating, ventilation, and air conditioning services, catering to both residential and commercial clients. With a strong emphasis on customer satisfaction and quality workmanship, ProTech has built a solid reputation in the community.

Services Provided:
– HVAC system installation
– HVAC system repair
– Air conditioning services
– Heating services
– Customer service excellence

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (859) 353-5429
Website: https://protechtoday.com/

Customer Reviews and Sentiment:
ProTech Heating and Air has garnered a high rating of 4.9 stars based on 50 reviews across multiple platforms.

Positive feedback highlights the company’s excellent customer service, prompt response times, and quality of work. Customers have expressed satisfaction with the professionalism of the team and the company’s willingness to accommodate urgent requests.

Examples of positive reviews include:
“Great work today getting my system back up and running! Josh and this company have earned all my future HVAC business.” – Brian Hagy
“I wish I could give Robbie, Matt and the rest of the team more than 5 stars. ProTech is the epitome of what a local business should be.” – Olivia Hook Frey
“They came in $2k lower for an HVAC replacement over another, bigger company.” – Olivia Hook Frey

A complaint was noted regarding a lack of service response, where a customer experienced an unhelpful interaction without explanation.

Review Summary:
Positive Sentiments: Excellent customer service, quick response, quality installations, and caring technicians.
Negative Sentiments: Issues with communication regarding service availability.

Additional Ratings:
BirdEye: 4.9 stars based on 50 reviews.
Better Business Bureau (BBB): The business is not accredited and holds an NR (No Rating) with one complaint in the last three years.
Total Lead Smart Rating: 8.3

Conclusion:
ProTech Heating and Air stands out as a trustworthy option for HVAC services in Richmond, KY, highly praised for their customer service and quality work. However, potential clients should consider the isolated complaint about service response when making their decision.

Member Since August 2024

Listing Id 444218

Contact Info

437 Big Hill Ave, Richmond, KY 40475
(859) 353-5429
Lead Smart Rating :
8.3/10.0

Get A Quote Claim

Listing location

437 Big Hill Ave, Richmond, KY 40475

Get Direction

Reviews

BRIAN HAGY

5 days ago

Great work today getting my system back up and running! Josh and this company have earned all my future HVAC business.

Jordan Trygar

3 weeks ago

Great customer service. Highly recommend these guys for all your HVAC needs.

Olivia Hook Frey

3 weeks ago

I wish I could give Robbie, Matt and the rest of the team more than 5 stars. ProTech is the epitome of what a local business should be— good, honest, hardworking people who look out for their customers. 5+ star customer service and I trust them, which is saying something. They came in $2k lower for an HVAC replacement over another, bigger company who shall not be named. Robbie came to our house late at night on a weekend because he knew we had young kids, and it was unbearably hot. They even brought a few window units to our house on a Saturday so we could stay cool until they got our replacement in first thing that Monday am. Cannot say enough good things about this company– we are customers for life!

Amy Beeman

2 months ago

Robbie the tech was so nice. He knew what he was doing and explained everything good. This company is caring and helped us with our AC. If you are looking for a company that cares about their customers Pro Tech Heating and Air is the best! They were also cheaper than Jones! Quality work, caring workers and great prices!

Shawn Sparks

5 months ago

Called today to get our gas units checked on because we are without heat, they said we will not service your business, no explanation why.

Dawson Marcum

a year ago

This company was able to work with my tight schedule for my tenants. Pricing was very reasonable, and the AC problem was fixed very quickly. No complaints here.

Lindsey Thrash

a year ago

We came home late at night (10pm) and one of their on call techs came out and rigged us up to work until we could get our new unit in. They gave us a ballpark time on when it would be in but it was BEFORE the date and they gave us a great deal. Justin was quick on the install and super easy to work with. Justin also respond to our pricing questions, our SEER concerns, and understood our limits. WE WOULD DEFINITELY 10/10 RECOMMEND TO ANYONE!

Chris Pope

2 years ago

Hands down the best HVAC company out there!!! I contacted them, after hours, and they talked me through an issue I was looking at potentially having. I was told one thing by my builder, but when I spoke with Josh he informed me that I was mislead and the issue I was worried about didn’t affect my installed unit. This type of customer service is why I will always recommend Pro Tech!!!

Jamie Webb

2 years ago

I left a message over the weekend to see if they can fit me in, they were able to squeeze me in first thing on Monday. I asked him if they can call ahead of time so I can wake my son up he works third shift, the gentleman was very sweet And took the time to tell me what was going on with the system and what needed to be done to fix it.

Blake Johnson

2 years ago

Can’t speak highly enough of Pro Tech and Josh. Showed up within 2 hours of calling, made a quick and honest assessment of issue, had it repaired within 25 minutes and was super personable on top of quality work, and didn’t gouge us on price, was actually much less than expected. Top notch service and honest as they come.