Riley Heating & Air Conditioning

Overview:
Riley Heating & Air Conditioning is a reputable HVAC contractor located in Phenix City, Alabama. The company is known for providing high-quality heating and air conditioning services, including installation, maintenance, and repairs for residential systems.

Services Provided:
– Heating and air conditioning installation
– HVAC maintenance
– Emergency repair services
– Residential air conditioning repairs
– Professional consultations

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Saturday: 8 AM to 12 PM
Closed on Sundays

Contact Information:
Phone: (334) 378-3537
Website: https://rileycomfort.com/

Customer Reviews and Sentiment:
Riley Heating & Air Conditioning holds a remarkable rating of 4.9 stars based on 1,124 reviews across multiple platforms.

Positive feedback highlights the company’s professionalism, punctuality, knowledge, and the quality of its customer service. Customers have specifically praised the courteous and competent technicians as well as the timely service.

Examples of positive reviews include:
“Technician was on time, conveyed what would occur during the maintenance process and displayed a professional demeanor.” – Jennifer Brown
“Amazon company, wonderful owners, very capable, courteous and respectful tech.” – Ann Marie McClellan
“Fast. Professional. Knowable.” – tomiko womack

The negative feedback primarily stems from a lack of transparency regarding service costs and the necessity for additional work, leading to customer dissatisfaction.

Negative review example:
“Pretty much a scam, had problems with our unit…nothing about the 15+ times they knew our dampers needed to be replaced.” – sam camerano

Review Summary:
Positive Sentiments: Professional service, punctual technicians, knowledgeable staff, excellent customer service, willingness to go the extra mile.
Negative Sentiments: Concerns regarding transparency of costs, customer complaints about service follow-up and additional repairs not initially disclosed.

Additional Ratings:
BirdEye: 4.9 stars based on 1,124 reviews, indicating high customer satisfaction with very few negative comments.
Better Business Bureau (BBB): Profile available, but further information regarding business accreditation or complaints was not found.
Total Lead Smart Rating: 8.5/10

Conclusion:
Riley Heating & Air Conditioning is a trusted choice for HVAC services in Phenix City, AL, renowned for its professionalism and effective service. However, potential customers should be mindful of the few negative experiences regarding clarity in service costs which may influence their decision.