Royal Cable in Newark-DE, Delaware 19702

Royal Cable

46 Albe Dr # 15, Newark, DE 19702

2.4 (7 reviews)

Overview:
Royal Cable is a contractor based in Newark, DE, specializing in electrical services. The company focuses on telecommunications installations and repairs but has received mixed feedback regarding its customer service and operational practices.

Services Provided:
– Telephone pole installation and replacement
– Cable installation and repair
– Electrical service upgrades
– Telecommunications troubleshooting

Hours of Operation:
Monday to Friday 8 AM to 6 PM

Contact Information:
Phone: (302) 731-9937

Customer Reviews and Sentiment:

Royal Cable has a low rating of 2.4 stars based on 7 reviews, demonstrating significant customer dissatisfaction.

Positive feedback highlights technicians being on-time and capable, particularly in resolving issues with cable connections.

Examples of positive reviews include:
“These guys are great… finally, I can watch TV without the picture breaking up every 10 minutes.” – Todd Wissler

The negative reviews predominantly complain about negligence, poor communication, and service failures, with harsh criticisms regarding property damage and unresolved appointment issues.

Examples of negative reviews include:
“Royal Cable has caused damage to my personal property and they should not be allowed to operate a business anywhere due to their negligence.” – Steve Stegg
“No tech, and no one answering the phone.” – audrey hogan

Review Summary:
Positive Sentiments: Timely service, capable technicians, effective problem resolution.
Negative Sentiments: Lack of communication, property damage, service negligence, missed appointments.

Additional Ratings:
BirdEye: 2.4 stars based on 7 reviews.
Better Business Bureau (BBB): No profile available, no rating provided.

Total Lead Smart Rating: 3.5

Conclusion:
Royal Cable seems to struggle with customer satisfaction in Newark, DE, facing criticism for service quality and communication issues. While some customers appreciate the technical skills of individual technicians, the company’s overall reputation is marred by negative experiences, making potential customers cautious when considering their services.

Member Since August 2024

Listing Id 435738

Contact Info

46 Albe Dr # 15, Newark, DE 19702
(302) 731-9937
Lead Smart Rating :
3.5/10.0

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Listing location

46 Albe Dr # 15, Newark, DE 19702

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Reviews

Steve Stegg

10 months ago

Royal Cable replaced a telephone pole in front of my house. In the process they came on my property without permission, cut trees without permission and left a huge mess. A week later a branch they cut and left behind up in the trees fell and caused the electric line to drop just below car height. This resulted in police fire and electric to have to come out for a emergency repair. Because the electric and Verizon lines are still too low, my Verizon line was ripped off the post and had resulted in an outage that had lasted for several days so far. Royal Cable has caused damage to my personal property and they should not be allowed to operate a business anywhere due to their negligence.

Todd Wissler

5 years ago

These guys are great. I had connection issues with Comcast for the three-plus years I’ve lived in my condo complex. Finally, the last tech Comcast sent knew what the issue was…old cable wire not compatible with the X-1 platform. They contacted Royal Cable who sent a guy named Steve. He and his guy showed up on time, installed the new wiring, cleaned up when they were done and finally I can watch TV without the picture breaking up every 10 minutes or the internet dropping out for 5-10 minutes all throughout the day.

audrey hogan

6 years ago

Have had intermittent service since I had it set up in July. Had an appt at 9am this morning. It’s now 9:30am. No tech, and no one answering the phone.