Bill Bradley Services

Kwcanes36

4 months ago

Thank You For All The Work You Did. It was one hell of a journey but Bill Bradley team did an amazing job. If I can give more stars I would. Thank You Again!

Shelby Shubird

7 months ago

We use Bill Bradley to service the HVAC units at our office! Recently we had a unit quit working – they jumped on the issues with our unit the same day, and their tech was super quick and friendly, fixing everything on the spot!

pam mashburn

7 months ago

Bill Bradley folks service our office on a quarterly basis – they have super nice technicians and always show up ontime!

Max Keith Norman

8 months ago

Great company for years as well as clients on 3 projects of mine.

Patricia York

10 months ago

Thanks Bill Bradley! They came and fixed my home, and were awesome as can be. I highly recommend this company. Again, THANKS!

Dana Faulkner

11 months ago

Great job kind and courteous people

Amy Strickland

a year ago

Doing a second update to my review: after all the issues that we had during the install, I was very skeptical to allow BBS to come service the unit based on the maintenance agreement. However, in order to maintain the warranty on the new unit, I did allow BBS to come out to perform its summer maintenance. We had a wonderful experience with the technicians that came to service the unit. They were on time, performed the necessary service and the unit is definitely performing its job! Update to my review…. After writing this review, we had multiple problems with the new unit. It resulted in BBS having to come out multiple times, and even send an expert from Birmingham to find out what the problem was. Ultimately we had to reduce the size of unit, and do a lot of new duct work. Ultimately, it took over 2 weeks to get the new unit “right”. Normally, I would not go back and change a review, but given all of the circumstances of the issues we had immediately after my review, I felt that it was my duty to report an update. Further, I will not be using this company for any future needs on the second unit in my house, even though I have a free one year maintenance on the 2nd floor air conditioner that I received at an event hosted by BBS. I felt honesty about the problems we had is important in case my review is a deciding factor of someone looking to use this company. Day of install: We had a three and a half ton Rheem heat pump installed by Bill Bradley. From the initial call to the final installation, the staff and technicians were fabulous. Very professional and courteous, answered any questions that we had, cleaned up completely and with the exception of having a top-of-the-line new heat pump, you would never have known they were here. It’s extremely efficient and can’t wait to see our electric bill drop dramatically from the older and worn out unit we had before. I strongly recommend this company for any of your heating, cooling and plumbing needs! So impressed with this company we are considering replacing an older unit on our second floor with a new state-of-the-art Rheem product as well. Honestly wish I could have given them more stars than five!

Matt Davis

a year ago

Bill Bradley has always been very dependable and has excellent customer service from answering the phone to service after the sell! I also would recommend Aubrey as a True service professional.

Leigh Brown

a year ago

Needed very quick response — they showed up, did a great job, price was very reasonable. We’ll definitely be calling them again

Grace Smith

a year ago

In November I reached out to Bill Bradley Services in search of a second quote on a water line replacement for our rental property. A technician promptly made it out and provided a detailed estimate which included two figures; $10,401 and $15,901. The higher estimate was in the event the pipe ran under the driveway and they had to dig up the driveway for repair. Within a few days my husband and I agreed to move forward with the repair and opted for financing. We were told that to finance, we’d have to get pre approved for the higher amount in the event it was needed. We understood and agreed Once work was started a gas leak was found. Not sure if it was coincidence or if the line was damaged once the digging for the water pipe started. Gas company was called out and it was determined that the gas line would need to be be replaced. Since BBS was already there I asked for a quote to replace the gas line. It was provided, I agreed to it and I was told that it would be completed once the water line was replaced. Moving on, the water line is repaired with no additional digging of the driveway needed. Some concrete on the path was broken but that was factored into the lower cost estimate and they said that would be repaired in 3-4 weeks once the ground settled. Great! Fast forward a couple of days and I realize that the gas line has not been repaired. I call the company and it wasn’t scheduled because the job was marked as complete. I expressed urgency as not having access to gas impacts my tenants. The scheduler said she’d pull the permit and get someone out soon. A couple of days later the gas line is repaired. By early December both the water and gas lines are complete and in good working order. I reach out on January 24th because the ground has settled and we’re ready for the path to be repaired. The scheduler had trouble locating our account but after getting details, she said she’d have the technician call me. He never called. I called several more times over the span of a week with the same result. I finally get told that there were no notes in the system regarding the return to fix the cement but the scheduler was talking to the plumbing department to get a date and would return my call that day guaranteed. The day passed with no return phone call. I called the next morning and was provided with a date. Yesterday, February 7th was the date I was given and they did not show up. To add icing to the cake, Prior to the 24th we noticed we still hadn’t been charged for the service. We thought maybe it was because the path still needed to be completed. Yesterday 2/7/2023 we checked the financing website and saw that on January 24th, the same day that I made the initial call, the charge posted to our account and we were billed the higher amount of $15,901. I immediately called BBS to try and rectify the matter. They took the details of my concern and said that someone would call me back. While I’m overall pleased with the job and the functionality of the repair, I’m dissatisfied with customer service and customer service matters to me. Moving forward I will use a different company for our plumbing needs.