Hansen Super Techs

Overview:
Hansen Super Techs is an HVAC contractor located in Mobile, AL. With a focus on providing comprehensive heating, ventilation, and air conditioning services, the company has established a robust reputation, reflected in its extensive number of positive reviews.

Services Provided:
– HVAC repair
– Diagnostic services
– System maintenance
– Professional consultations

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM

Contact Information:
Phone: (251) 471-3047
Website: https://hansensupertechs.com/

Customer Reviews and Sentiment:
Hansen Super Techs has an impressive rating of 4.8 stars based on 3,689 reviews.

Positive feedback highlights the technicians’ professionalism, knowledge, and efficiency. Customers frequently mention the thorough diagnostic processes and clear communication about repairs.

Examples of positive reviews include:
“Josh was knowledgeable, well spoken, and professional.” – COL John Corbett
“Kaleb was amazing and taught us a lot about our unit.” – Callie Broussard-Wheeler
“Great service from Joseph! Explained things and stayed until he made sure the unit was working better.” – Emily Williams

On the downside, there is a notable complaint about customer service, where a customer expressed dissatisfaction with a technician’s lack of thoroughness and the perceived high costs involved.

Example of negative review:
“I’ll have to remodel… I paid $50 and you’re leaving me with a sink where the cold water will not turn off?” – Christine Prescott

Review Summary:
Positive Sentiments: Knowledgeable technicians, thorough service, professional behavior, effective problem-solving.
Negative Sentiments: Issues with customer service and dissatisfaction regarding a lack of resolution for service calls.

Additional Ratings:
Overall satisfaction is reflected in the large volume of reviews, with the company maintaining a high standard despite some complaints.
Total Lead Smart Rating: 8.5

Conclusion:
Hansen Super Techs stands out as a reliable choice for HVAC services in Mobile, AL. While customer experiences are predominantly positive due to the expertise and professionalism of the technicians, potential clients should remain aware of occasional service-related complaints that have been noted in some reviews.