Garden City Plumbing & Heating, Inc in Missoula, Montana 59808

Garden City Plumbing & Heating, Inc

3955 Flynn Ln, Missoula, MT 59808

4.8 (659 reviews)

Overview:
Garden City Plumbing & Heating, Inc is an HVAC contractor located in Missoula, Montana. The company specializes in plumbing and heating services, focusing on both installation and repair across HVAC systems. With a substantial number of positive reviews, they have established a solid reputation in their local market.

Services Provided:
– HVAC installation and repair
– Air conditioning services
– Plumbing services
– Equipment troubleshooting
– Regular maintenance and follow-up services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (406) 728-5550
Website: https://gardencityplumbing.com/

Customer Reviews and Sentiment:
Garden City Plumbing & Heating has received predominantly positive reviews across various platforms:

Google Reviews: 4.8 stars based on 659 reviews.

Positive feedback often highlights their professionalism, timely service, and effective communication. Customers have expressed satisfaction with the overall quality of work performed.

Examples of positive reviews include:
“Great service!” – April Best
“Everyone was professional throughout the whole process.” – Leila Avery
“Quickly assessed the issue with our AC unit, and fixed it.” – Pete Barrett

Negative sentiments were noted concerning the communication issues with the office staff, which detracted from an otherwise positive experience.

An example of a negative review includes:
“When I confirmed an appointment time, another would call back asking the same questions.” – Bob Dogg

Review Summary:
Positive Sentiments: High-quality workmanship, efficient service, thorough communication, and skilled technicians.
Negative Sentiments: Issues with office communication and scheduling, resulting in customer discomfort.

Additional Ratings:
BirdEye: 4.8 stars based on 659 reviews, showcasing consistent customer satisfaction.
Better Business Bureau (BBB): The business has an active profile but does not have a rating. There are no significant complaints reported.
Total Lead Smart Rating: 8.4/10

Conclusion:
Garden City Plumbing & Heating, Inc stands out as a highly rated choice for HVAC and plumbing services in Missoula, MT, recognized for their professionalism and quality service. However, potential customers should be aware of some existing communication issues within the office staff that could impact overall experience.

Member Since August 2024

Listing Id 432775

Contact Info

3955 Flynn Ln, Missoula, MT 59808
(406) 728-5550
Lead Smart Rating :
8.4/10.0

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3955 Flynn Ln, Missoula, MT 59808

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Reviews

April Best

an hour ago

Great service!

Leila Avery

4 days ago

Garden City Plumbing and Heating did a great job from project bid to installation. Devan kept me up to date as to the status of equipment ordering and availability of the install crew. The day of installation, the crew kept in touch and sent pictures at the end of the day. I couldn’t be happier with the service. Everyone was professional throughout the whole process.

Tim Matthews

4 days ago

Kyle from Garden City Plumbing and Heating did a fantastic job troubleshooting our faulty ac system. He explained the issues very thoroughly and in a manner that was understandable to a lay person. He spent a lot of time helping me solve the predicament we are in since we are leaving town soon and need to get it repaired. He went above and beyond in arranging for a follow in visit. Nice work and Go Navy!

Pete Barrett

5 days ago

Great experience with GCPH this morning. Kyle came out on short notice during the first bad heat wave of the summer, quickly assessed the issue with our AC unit, and fixed it. He was very knowledgeable and patiently answered all my questions. I felt the cost was very fair. Thumbs up!

Terri Roberts

5 days ago

Easy to schedule, very communicative.

Bob Dogg

6 days ago

The install and installers were great! The work was completed quickly and they cleaned up well. The office staff – very not great. When I confirmed an appointment time or detail with one office staff, another would call back an hour or day later asking the same questions. When I referred to information sent in emails, they couldn’t find the emails, even though they had replied to the same emails. Finally, when setting the date for the city inspection, Garden City office staff told me I would have to be home from 8:00 a.m. to 5:00 p.m. on a given day, with the inspector showing up some time in those nine hours. When I called the city about this, they said I could choose AM or PM and get a call from the inspector about 30 minute before coming to my house. Garden City had not given the inspector my phone number. I don’t know if I would use Garden City again – the problems with the office staff left me very uncomfortable about the competence of the rest of the staff.

Brian Heide

a week ago

Levi and the other guy did a great job clearing our clogged kitchen sink. Quick and professional. Thanks!

Elio Camey

a week ago

Clean work, thorough, professional. Cost is another story… Non-refundable $95 fee to come out and give us an estimate. Then no fee discount with an almost $700 job for a 4-foot extension line and wall mount to connect laundry.

Coy Cruse

a week ago

We had an exceptional experience with the entire Garden City Plumbing staff. Our ac and furnace install went flawlessly. Great communication, timely service and accurate information was provided throughout the process. We would highly recommend using Garden City for your heat and air needs!

Bethanne Williams

2 weeks ago

Work performed was thorough and quick. All my questions were answered professionally, and even got some follow-up work scheduled for the next day. Highly recommend!