Viking Electric

Overview:
Viking Electric is an electrical supply store located in Milwaukee, WI, specializing in providing a wide range of electrical components and supplies. With a focus on customer service and contractor support, Viking Electric aims to be a reliable source for both professionals and DIY enthusiasts in the area.

Services Provided:
– Electrical components supply
– Customer support for contractors
– Quick service for urgent electrical needs

Hours of Operation:
Monday to Friday 7 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (414) 475-6900
Website: https://www.vikingelectric.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing&utm_content=milwaukee-branch

Customer Reviews and Sentiment:
Viking Electric has an overall rating of 4.5 stars based on 45 reviews across various platforms.

Positive feedback highlights the exceptional customer service and helpfulness of the staff. Customers have praised the efficiency and willingness of the staff to assist contractors in finding the right parts.

Examples of positive reviews include:
“Great Customer Service” – Jay Lemons
“The staff is always willing to help this is for contractors in the electrical field” – eyesonly2006
“Exceptional service makes my job easier which helps me provide better service” – Buck Badger

However, there are also several negative sentiments expressed regarding rude staff and issues with service speed, which have led to frustration among some customers.

Examples of negative reviews include:
“Rude! All I can say” – Roco Roco
“Counter guys stand there without saying anything with 6 people in line” – B
“Unfriendly and rude, sold me a damaged heater” – Billy Patton

Review Summary:
Positive Sentiments: Exceptional customer service, helpful and knowledgeable staff, quick service.
Negative Sentiments: Rude staff behavior, service delays, incorrect parts given.

Additional Ratings:
BirdEye: 4.5 stars based on 45 reviews, echoing positive experiences but highlighting issues with staff behavior.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).
Total Lead Smart Rating: 6.5

Conclusion:
Viking Electric is generally well-regarded for its customer service and support for electrical contractors in Milwaukee, WI. However, potential customers should be wary of the mixed reviews regarding staff behavior and service speed, as these issues have been documented in several customer experiences.