Overview:
PK Electric is an electrician service located in Mercer Island, Washington. The company offers a range of electrical services, including repairs, upgrades, and general troubleshooting for residential needs.
Services Provided:
– Electrical repairs
– Upgrades
– Troubleshooting
– Emergency electrical services
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays
Contact Information:
Phone: (206) 230-9100
Website: http://www.pkelectric.net/
Customer Reviews and Sentiment:
PK Electric has garnered mixed reviews across various platforms:
Google Reviews: 3.3 stars based on 12 reviews.
Positive feedback emphasizes the company’s professional and high-quality electrical work, with customers appreciating the competitive pricing and honesty in service. Customers like Gloria Garcia noted, “PK was experience was PERFECT… I recommended them.” Adam Ragheb praised their problem-solving skills, stating, “Great service from all at PK and highly recommend!”
Conversely, several reviews highlight challenges with customer service and communication, particularly regarding unanswered calls and missed appointments. Sharon Price expressed dissatisfaction with initial communication, stating, “the woman on the phone was down right hostile…” and Brian Sloan detailed a frustrating experience with no-show appointments.
Review Summary:
Positive Sentiments: Professional service, high-quality work, competitive pricing, and honest communication.
Negative Sentiments: Poor customer service experiences, communication issues, and missed appointments.
Additional Ratings:
BirdEye: 3.3 stars based on 12 reviews, reflecting similar trends of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited with a BBB rating of NR (No Rating). There have been two complaints in the last three years, one for poor service communication.
Total Lead Smart Rating: 5.5/10
Conclusion:
PK Electric serves as a viable option for electrical services in Mercer Island, WA, recognized for their professionalism and service quality. However, potential customers should be cautious due to the mixed reviews, particularly concerning customer service and communication challenges.
Member Since August 2024
Listing Id 431043