Tom’s Appliance Air & Heating Etc.

Overview:
Tom’s Appliance Air & Heating Etc. is a heating contractor located in Lumberton, NC. The company specializes in appliance repairs and air conditioning services, catering to both residential customers and rental properties.

Services Provided:
– Appliance Repairs
– Air Conditioning Services
– Heating Services
– Professional Consultations

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (910) 391-5094

Customer Reviews and Sentiment:
Tom’s Appliance Air & Heating Etc. has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 7 reviews.

Positive feedback emphasizes the high-quality work and professionalism of specific staff members. Customers appreciate the thoroughness and fair pricing provided by the company.

Examples of positive reviews include:
“My family has been using Tom’s Appliance Air and Heating for all our appliance repairs for years…the work is always high quality.” – Cathy Graham
“They also are very fair priced and explain your issues.” – Joan Oxendine

Negative sentiments focus on issues related to service quality and customer satisfaction, with some customers expressing disappointment in the outcomes of their service requests.

Examples of negative reviews include:
“Came to my house… and charged me $200 to tell me absolutely nothing and then left this mess.” – Sonya Hunt
“Not impressed at all… spent 2 and a half hours racking up a bill.” – Matthew Dutton

Review Summary:
Positive Sentiments: High-quality workmanship, professional behavior, thorough explanations, and fair pricing.
Negative Sentiments: Service inconsistency, unresolved issues from repairs, and perceived overcharging.

Additional Ratings:
BirdEye: 3.9 stars, reflecting a range of customer experiences with both satisfaction and dissatisfaction.
Total Lead Smart Rating: 5.5 (Calculated based on the mix of positive and negative sentiments, contributing to an overall average rating.)

Conclusion:
Tom’s Appliance Air & Heating Etc. appears to have potential in providing appliance and heating services in Lumberton, NC, particularly noted for some high-quality work and fair pricing. However, prospective customers should be aware of the mixed reviews and reported service inconsistencies.