B & G Air Specialists in Longwood, Florida 32750

B & G Air Specialists

472 E Wildmere Ave, Longwood, FL 32750

4.9 (82 reviews)

Overview:
B & G Air Specialists is a well-reviewed HVAC contractor located in Longwood, Florida. The company specializes in air conditioning repair, installation, and maintenance services, providing assistance to both residential and commercial clients.

Services Provided:
– Air conditioning repair
– Air conditioning installation
– HVAC maintenance
– Emergency repair services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (407) 339-6342
Website: https://www.bgaironline.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp

Customer Reviews and Sentiment:
B & G Air Specialists has received a solid rating of 4.9 stars based on 82 reviews.

Positive feedback highlights the company’s responsiveness, helpfulness, friendly staff, and reasonable pricing. Many customers praise the punctuality and professionalism of the technicians.

Examples of positive reviews include:
“Always responsive, helpful, informative, friendly, and reasonably priced.” – Ben Carter
“Great job! Had my issue resolved and completed quickly!” – Carrie Johnson

The negative sentiments focus on instances of poor customer service, with one reviewer describing a technician as rude and unprofessional, and others noting issues with communication.

Examples of negative reviews include:
“They don’t care about anything but money.” – Linda Simpkins
“Tech was extremely rude and unprofessional.” – Candi Daughtry

Review Summary:
Positive Sentiments: Excellent customer service, quick response times, high-quality work, friendly technicians.
Negative Sentiments: Unresolved communication issues and instances of unprofessional behavior.

Additional Ratings:
BirdEye: 4.9 stars based on 82 reviews, reflecting high satisfaction among customers despite some complaints.
Better Business Bureau (BBB): The business has a profile and is not accredited. There are no recent complaints listed.

Total Lead Smart Rating: 8.5/10

Conclusion:
B & G Air Specialists appears to be a reliable choice for HVAC services in Longwood, Florida, especially valued for their excellent customer service and prompt responses. However, potential customers should be aware of some reported issues regarding technician professionalism and communication failures.

Member Since August 2024

Listing Id 427588

Contact Info

472 E Wildmere Ave, Longwood, FL 32750
(407) 339-6342
Lead Smart Rating :
8.5/10.0

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Listing location

472 E Wildmere Ave, Longwood, FL 32750

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Reviews

Linda Simpkins

2 weeks ago

If I can give them 0 stars, I would. Two techs came to my apartment and replaced the ac inside the apartment but when they did it they came back and said the new unit for the outside is broke and they would be back first thing in morning to replace it. Well it has been 24 hours and still have not heard from anyone and still out with no ac. The tech said it was the unit outside that was broken. Then why bring a broken new unit and replace the inside without testing it. So since the inside is fixed and they cannot hook up new inside to the outside due to voltage difference. Why would you change the inside first? Now still stuck with no ac and it’s 86 in my apartment. The techs are liars. My manager to my apartment complex said they went to another job this morning. Seems like this company doesn’t care about anything but money. Buyers BEWARE THIS COMPANY IS A SCAM.

Charlie Dos Ramos

8 months ago

The owner is very responsible.

Ben Carter

9 months ago

I’ve been using B & G Air Specialists for years. They are always responsive, helpful, informative, friendly, and reasonably priced. I would highly recommend them to anybody, whether for repair or just standard maintenance.

Isfeld Still

10 months ago

Awesome company helped me out and was really nice about it

Danny Powell

11 months ago

Jacob Krauss did an amazing job he was very friendly and professional. They showed up within two hours of my call. This is a small business who does an amazing job I had them put in the AC three or four years ago and they did an amazing job then and now I would recommend them to anyone

harmon1286

11 months ago

The B&G A/C Tech, Jacob, just completed the biannual a/c tuneup on my a/c unit. I’ve been calling on B&G for past 8 years to service my unit, accordingly. Needless to say, my experience with B&G and Jacob has been extraordinary and without any complications, whatsoever. He has been kind enough to answer my questions in layman terms. My level of comfort, both inside my home and with Jacob, as my tech, has been most enjoyable and rewarding. Highly recommend.

Candi Daughtry

a year ago

Tech Jacob Krauss – 2 hours late & extremely rude and unprofessional. According to him “a house at 77 degrees at 9 PM isn’t a problem, if it was at 95 degrees, then I would have a problem.” I told him I’m a native Floridian and have never slept in a house thats 77 degrees at night. He said my expectations are “too high”. And that he’s been doing this a lot longer than I have. As I showed him out he was loudly cackling at me. Really unprofessional.

MUAbabytyrant24

a year ago

I’ve called this company a few times, only to not get anywhere. They tell me they will return my call and they never do! I’ll take my business elsewhere…

Carrie Johnson

a year ago

I called B&G Air Specialist LLC yesterday at around 4:30 pm after my AC stopped working. I reached a representative who was very professional and helpful. She was able to give me an appointment for a technician to come out the next day. Jake, the technician, was out at the time promised and he did a great job! I’m in Florida so you can understand that in the summertime AC is a not a Luxury it’s a NECESSITY!! Jake did a great job and had my issue resolved and completed quickly! I will definitely call this company for any future AC repair needs!

Sam Sosa

a year ago

Great service