NexGen HVAC & Plumbing in Laguna Hills, California 92653

NexGen HVAC & Plumbing

23221 Peralta Dr Ste C, Laguna Hills, CA 92653

4.8 (3395 reviews)

Overview:
NexGen HVAC & Plumbing is a well-regarded HVAC contractor located in Laguna Hills, CA. The company specializes in heating, ventilation, air conditioning, and plumbing services, providing timely solutions to both residential and commercial clients.

Services Provided:
– HVAC installation and repair
– Air conditioning services
– Plumbing services
– Water conditioning
– Clogging solutions

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (949) 763-5979
Website: https://nexgenairandplumbing.com/locations/laguna-hills/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing-laguna-hills

Customer Reviews and Sentiment:
NexGen HVAC & Plumbing has an impressive rating of 4.8 stars based on 3,395 reviews.

Positive feedback highlights the company’s knowledgeable technicians, prompt service, and professional demeanor. Customers have expressed satisfaction with the thoroughness of the work and the reliability of the staff.

Examples of positive reviews include:
“Anthony Herrera was the technician… very personal and knowledgeable.” – Eric Vrsalovich
“Alfonso did an excellent job… highly recommended.” – jbmasic
“Thank you for being a reliable company with great staff and technicians.” – Juanita Abarca

However, there have been complaints regarding communication and service fulfillment.
Examples of negative reviews include:
“RUN, DON’T WALK FROM THIS PLACE!!! No written quotes – just verbal…” – Michael Thomas
“The tech never returned and never returned my calls nor texts. Very disappointing.” – Hosie Thomas Photography

Review Summary:
Positive Sentiments: Knowledgeable technicians, prompt and reliable service, professional behavior, effective communication.
Negative Sentiments: Issues with communication, service delays, unfulfilled promises regarding follow-ups.

Additional Ratings:
BirdEye: 4.8 stars based on 3,395 reviews, indicating high customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is accredited with a BBB rating of A. There have been minimal complaints.
Total Lead Smart Rating: 7.5

Conclusion:
NexGen HVAC & Plumbing is a highly rated choice for HVAC and plumbing needs in Laguna Hills, CA. While most customers appreciate the prompt and professional service, potential clients should be mindful of the reported communication issues and service fulfillment concerns.

Member Since August 2024

Listing Id 423833

Contact Info

23221 Peralta Dr Ste C, Laguna Hills, CA 92653
(949) 763-5979
Lead Smart Rating :
7.5/10.0

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Listing location

23221 Peralta Dr Ste C, Laguna Hills, CA 92653

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Reviews

Eric Vrsalovich

2 weeks ago

Very pleased with the service I received. Anthony Herrera was the technician we had come to our home and he was very personal and knowledgeable. He kept us informed throughout the entire process and made sure we had a working AC just in time for summer.

jbmasic

2 weeks ago

Alfonso did an excellent job. He’s very skillful. He is highly recommended. And also Nancy the person who took my call, she did all possible to send someone right away, just like that! Thank you Nancy! Without Nancy our home is like a river under the roof.

Jobin Val

2 weeks ago

I was specific when I placed my order thru Home Depot that have 2 units& spoke with appointment person. The tech came with order for 1 unit work, therefore he was short of time & had to rush coz I had another appointment 2 hrs after. He pointed what work is needed for the older unit & pricing.

Michael Thomas

3 weeks ago

RUN, DON’T WALK FROM THIS PLACE!!! No written quotes – just verbal (Kevin), so when the actual price (Tommy) didn’t match, it’s a take it or leave it situation. This is on me: I’m the one who accepted less than ethical behavior when I could/should have cancelled immediately! The plumbing work itself actually leaked, the follow up was delayed, & the rep (Kevin) never came back to validate the work as he “promised” to. Tommy told me he’d get with “the boss” to refund some/all of the disconnect. That was ~1 month and MULTIPLE phone calls ago – not one of which has even been returned! DO NOT believe that cute message from Ismael indicating he’s “…seen so much bad done in contracting…knew I could make a difference…don’t have to cheat each other or overcharge customers…” (sic). This was a 5-figure job, with a 4-figure disconnect! Again, I will take responsibility for accepting unprofessional behavior…it will not happen again! Don’t let it happen to you!

Hosie Thomas Photography

3 weeks ago

Initially, the service was great as the technician arrived after a few delays, but started the job and could not complete it because additional parts were required and the parts store was closed. The following day, the tech returned and completed the job and I was satisfied. However, one day later, I/we noticed a possible issue and after reporting this, the tech called me and said he’d return the following day to check things out. The tech never returned and never returned my calls nor texts. Very disappointing.

Zare Avekian

3 weeks ago

Math , came to my home in regards of water conditioner, and filtering. I would say very honest person, and I really respect him with the way he explained me exactly how does it work and the benefits of it. Thanks.

Juanita Abarca

4 weeks ago

Thank you NexGen HVAC & Plumbing for your great and prompt service. Our AC technician, Danny Hernandez, was professional, knowledgeable, and friendly. I appreciated him being able to explain things in a way that made sense. He was able to diagnose and get our AC working in less than 2 hours. Danny is personable, honest and patient. He had no problem repeating himself when I got my husband on the phone. His attention to detail was great, and getting pictures of the work he did (before and after) also helped us understand the cause of the problem, what wasn’t working and how he fixed it. Thank you for being a reliable company with great staff and technicians. We will definitely be recommending you to friends, family and neighbors.

Camera Pho

4 weeks ago

Messaged NexGen on a Sunday to get a quote for one of our toilets being clogged and they responded the next morning on Monday. They were able to break down the pricing and get a tech to look at our situation the next day around our schedule. Jose called 30 minutes prior to arriving and was on time. He got right to work and is a very personable and professional. He did all he could to try to remove the clog but we had to end up replacing the toilet. He went to the store with me to pick out a new toilet and got to removing our old one. He again tried to remove the obstruction but we ended up replacing it. He was great. I would highly recommend NexGen if you have any plumbing or other needs.

laurence osakwe

4 weeks ago

Was a good experience. Only what needed to be done was done. Did not try to sell what was not needed.

Mike McGee

a month ago

Duncan was friendly, knowledgeable, and efficient. Explained our HVAC system in a language we could understand. And the service didn’t cost us an arm and a leg. We were very pleased with the visit.