Kernersville Electric

Melanie Carriker

4 years ago

In the summer of 2012, your company was contracted to do electrical work at my property. During the remodeling process, an interior wall was removed that housed the light switch for the front porch. The wiring for this light was moved to another interior wall located in the same room. It was recently discovered that this wiring was done incorrectly and never grounded. Due to the lack of inspection after the electrician’s work, outlets in the front room of the house and the front exterior of the house are not safe for 3-prong plugs. Luckily, this issue is being remedied through the expertise of a licensed electrician – and not this atrocious company. The experience I have received (yes, I understand it’s been 8 years) was just bad. For example, light fixtures were hung in the wrong room at the end of the remodel AFTER they had been placed in the room that they needed to be installed in AND the room’s name was written on the box in large lettering. When I advised the electrician of this, the individual fought with me and advised that he would not hang the fixtures in the rooms I had requested. I asked if he was the one living in this property. When the answer was no, I said correct, now correct the issue. After moving into the property, there were issues with the wiring of the house. There were multiple phone calls made to your company due to breakers tripping. It was not uncommon to sit in my home office with no power, and the kitchen fully powered. I believe one phone call involved being talked down to by an employee at Kernersville Electric when I was called a Little Lady and told to make sure I flipped on the correct switch. I don’t take kindly to being talked down to. And the final involvement I had with Kernersville Electric involves when you came out to my property for the above-mentioned issue, opened the breaker box on the exterior of my house, and told me to call Duke Power – and still never addressing me as Miss or Ma’am, but Little Lady. Later that day, a representative from Duke Power was at my property to correct the issue at hand that day and I was sternly advised to never call Kernersville Electric back to my property. And sadly, eight years later, I am having to correct your company’s substandard and unsafe work. But I will be able to sleep easier knowing that my house will not catch on fire or short out due to wiring that is not grounded.