Gordon Electric Supply in Kankakee, Illinois 60901

Gordon Electric Supply

1290 N Hobbie Ave, Kankakee, IL 60901

3.5 (190 reviews)

Overview:
Gordon Electric Supply is an electrical supply store located in Kankakee, Illinois. They specialize in providing a variety of electrical products and components to both businesses and individual customers.

Services Provided:
– Electrical parts and supplies
– Online ordering
– Quick turnaround of orders

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (800) 892-1866
Website: http://www.gordonelectricsupply.com/

Customer Reviews and Sentiment:
Gordon Electric Supply has received mixed reviews across various platforms:
Google Reviews: 3.5 stars based on 190 reviews.

Positive feedback highlights the store’s quick service and availability of hard-to-find electrical components.

Examples of positive reviews include:
“Good response and exactly what I needed.” – Steve Shipman
“Quick turnaround. When no supplier locally can supply what you need…” – John Ruane
“I found them on the Gordon web page and took a risk… I’m happy I did.” – Jesse Corray

Negative sentiments point to issues with customer service, delays in order fulfillment, and difficulties with returns.

Examples of negative reviews include:
“Ordered a part 13 days ago and nothing.” – Wade Bergeron
“WARNING. When you are in the mood to get ripped off…” – Laurent B
“When I looked at the invoice was charged 14 plus dollars.” – Joe M

Review Summary:
Positive Sentiments: Quick service, availability of products, and efficient online ordering.
Negative Sentiments: Poor customer service, delays in order processing, and issues with returns and pricing discrepancies.

Additional Ratings:
BirdEye: 3.6 stars based on 190 reviews, reflecting similar trends in customer satisfaction but with some concerns.
Total Lead Smart Rating: 5.5

Conclusion:
Gordon Electric Supply offers a range of electrical products with generally quick service but faces challenges in customer service and order management. Potential customers should weigh the mixed feedback and consider their own priorities before ordering.

Member Since August 2024

Listing Id 421982

Contact Info

1290 N Hobbie Ave, Kankakee, IL 60901
(800) 892-1866
Lead Smart Rating :
5.5/10.0

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1290 N Hobbie Ave, Kankakee, IL 60901

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Reviews

Jenna Lee

3 weeks ago

Unprofessional sales reps

Jadyn Brown

3 weeks ago

For anyone considering working here: I’ve never done an interview where the person interviewing couldn’t at least fake being nice. Talk about bad PR for your company. Within 15 seconds of answering the 1st question, Randy throws his hand up to stop me from talking then rolls his head back to think of a different question to ask me. This snowballs into him asking very combative interview questions with an attitude treating me like he doesn’t get why I’m there while also still interrupting me everytime I try and answer. I understand if you do not want to hire someone you don’t see fit for the role, but good customer service should still keep you from treating them in such an unprofessional way. For a company that values themselves on compassion, Randy lacks all of that. Sherri and the other guy who interviewed me were lovely though. I’ve never left an interview happy that I didn’t get the job, but today I did. Maybe that kind of boss is your cup of tea, not mine.

Wade Bergeron

5 months ago

Ordered a part 13 days ago and nothing. I called and nothing. These people are trash! Not worth dealing with! I already did that, no response. That’s the problem, sorry to have to do this.

Steve Shipman

7 months ago

Good response and exactly what I needed. The parts came a day earlier than I expected 👍 …

Laurent B

7 months ago

WARNING. when you are in the mood to get ripped off, lied to on a biblical scale, and to experience the worst in customer service, buy from Gordon Electric. Their reviews on yelp and google say it all. This is company run like a kids lemonade stand. Horrible!!!

John Ruane

7 months ago

Quick turnaround. When no supplier locally can supply what you need for a single job (at least in quantities less than 100), these are the guys to turn to!

Jesse Corray

7 months ago

I needed a couple of homeline HOMT230250 breakers that I couldn’t find locally. I found them on the Gordon web page and took a risk with a company online I wasn’t familiar with. I’m happy I did. I had no issues, they arrived today as promised. I’ll definitely buy from them again.

Gabe V.

8 months ago

Ordered online a outlet floor cover and because it was too small I wanted to return it. They said no, we can’t accept return, then I contacted the manufacture (Hubbell) and they said that a return can be done in a period of one year. After contacting back Gordon they said ok, we’ll take it but with a restocking fee. Lol, after paying shipping back (which they only accept UPS or FedEx) and the restocking fee I was down about $46 on this outlet floor cover.

Joe M

9 months ago

the price on there website for a bulb was 8.00 i ordered 24 of them and they were delivered. when i looked at the invoice was charged 14 plus dollars. called to have corrected no response from the company. very shady be aware.

Larry Clutz

11 months ago

In and with everything I needed