Kelly Heating & Air Conditioning Inc

Overview:
Kelly Heating & Air Conditioning Inc is an HVAC contractor located in Iowa City, IA. The company provides heating, ventilation, and air conditioning services to the local community, with a focus on reliable and timely service.

Services Provided:
– HVAC installation and repair
– Air conditioning services
– Furnace maintenance
– Routine upkeep and inspections

Hours of Operation :
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (319) 337-3520
Website: https://www.kellyheatingandair.com/

Customer Reviews and Sentiment:
Kelly Heating & Air Conditioning Inc has received mixed reviews across various platforms, with an overall rating of 3.6 stars based on 72 reviews.

Positive feedback emphasizes the company’s friendliness, efficiency, and timely service. Customers have praised the staff for their work ethic and care for customer needs.

Examples of positive reviews include:
“Kelly Heating is a great company, wonderful staff, wonderful work done in a timely manner…” – Kathryn Gerot
“Ryan and Paul provided excellent service… They were friendly, courteous, and prompt.” – Nancy Duffner
“They are friendly, thorough and efficient.” – Sue Hansen

However, there are numerous complaints regarding diagnostics, customer service, and perceived overcharging.

Examples of negative reviews include:
“They charged me $120 for nothing.” – Moe S
“I was greeted by an exceptionally rude receptionist.” – Blake H
“…if they were the last company left and my heat or AC went out I would suffer through it…” – Dustin Clair

Review Summary:
Positive Sentiments: Friendly staff, prompt service, thorough maintenance, and efficiency.
Negative Sentiments: Issues with customer service, particularly regarding rude behavior and diagnostic accuracy, as well as complaints of overcharging.

Additional Ratings:
Google Reviews: 3.6 stars based on 72 reviews, reflecting a mix of satisfactory service and notable complaints.
Total Lead Smart Rating: 4.5

Conclusion:
Kelly Heating & Air Conditioning Inc offers a range of HVAC services in Iowa City, IA, backed by some commendable customer feedback regarding their efficiency and friendliness. However, potential customers should consider the mixed reviews and negative experiences reported by others when deciding to engage their services.