Granger’s

Overview:
Granger’s is a reputable HVAC contractor located in Indio, CA. They specialize in heating, ventilation, and air conditioning services, consistently providing high-quality service to their customers.

Services Provided:
– HVAC installation
– Heating system repair
– Air conditioning services
– Tankless water heater installation
– Comprehensive diagnostics and maintenance

Hours of Operation:
Monday to Sunday, 24/7

Contact Information:
Phone: (760) 206-8151
Website: www.callgrangers.com

Customer Reviews and Sentiment:
Granger’s has received overwhelmingly positive reviews across various platforms, indicating a strong reputation for professionalism and quality of service.

Google Reviews: 4.9 stars based on 1,078 reviews.
Positive feedback often highlights the professionalism, thoroughness, and friendliness of the technicians.

Examples of positive reviews include:
“Really did a good job, very professional, conscientious, neat, thorough, and always smiling too!” – Robin Webster
“Edwin was a true gentleman, and very thorough.” – James P Craig
“Jai was very pleasant and knowledgeable!! I would recommend him anytime.” – Susan Aguirre

The complaints focus on a lack of responsiveness during emergencies, specifically highlighted by a customer experiencing heating issues without timely assistance.

Negative feedback example:
“We arrived home… to find one of our new furnaces… not working… Despite their prominent claim to be available 24/7, they are not.” – Lori Ward

Review Summary:
Positive Sentiments: Professionalism, thorough diagnostics, friendly service, and customer-oriented technicians.
Negative Sentiments: Inadequate emergency response and communication during urgent situations.

Additional Ratings:
BirdEye: 4.9 stars based on 1,078 reviews, affirming the high level of customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).
Total Lead Smart Rating: 8.4/10

Conclusion:
Granger’s stands out as a reliable HVAC contractor in Indio, CA, known for their outstanding customer service and professionalism. While they are highly rated, potential customers should be mindful of the feedback regarding emergency service responsiveness when making a decision.