Galloway Electric Inc

Overview:
Galloway Electric Inc is an established electrical service provider located in Henderson, Kentucky. The company specializes in residential and commercial electrical services, offering a modern customer-focused approach paired with a traditional sense of professionalism.

Services Provided:
– Residential electrical work
– Commercial electrical services
– Installation and replacement of switches
– Customer service-focused electrical solutions

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (270) 826-1224

Customer Reviews and Sentiment:
Galloway Electric Inc has a solid rating of 4.2 stars based on 38 reviews across different platforms.

Positive feedback highlights the company’s excellent customer service, knowledgeable staff, and professionalism. Customers appreciate the hands-on approach of the owner and the overall positive experiences.

Examples of positive reviews include:
“Great Place.” – Paul Taylor
“This place has the ‘old school’ feel with the modern customer focused attitude.” – Patrick Hayden
“Always professional and quick with service!” – Melissa

On the downside, there is notable criticism regarding communication and unresolved issues. A particular complaint mentioned a lack of follow-up after a scheduled service, leading to customer dissatisfaction.

Negative sentiments include:
“We never heard a thing back until today, when we get a letter from an attorney threatening legal action if we don’t pay our bill.” – Gene Travers
“Overall experience wasn’t terrible. But wasn’t a good fit for me.” – Brandon Thompson
“Discrimination with server.” – latasha Wallace

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable staff, hands-on management, professional interactions.
Negative Sentiments: Issues with communication, unresolved complaints, and unprofessional experiences with billing.

Additional Ratings:
BirdEye: 4.2 stars based on 38 reviews, reflecting a robust level of customer satisfaction, despite occasional issues.
Total Lead Smart Rating: 7.5

Conclusion:
Galloway Electric Inc is a reliable choice for electrical services in Henderson, KY, particularly noted for their customer service and knowledgeable staff. However, potential customers should consider the mixed reviews and communication issues before deciding to engage their services.