Yale Electric Supply Co. in Harrisburg-PA, Pennsylvania 17111

Yale Electric Supply Co.

2207 Paxton St, Harrisburg, PA 17111

3.8 (32 reviews)

Overview:
Yale Electric Supply Co. is an electrical supply store located in Harrisburg, PA. The company specializes in providing various electrical supplies, including lighting fixtures and electrical components.

Services Provided:
– Electrical supplies
– Lighting fixtures
– GFI receptacles
– Switch plates

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (717) 233-8401
Website: https://yaleelectricsupply.com/

Customer Reviews and Sentiment:
Yale Electric Supply Co. has garnered a mixed response from customers across various platforms.

Google Reviews: 3.8 stars based on 32 reviews.

Positive feedback highlights the expertise of the staff and the quality of certain products:
“Jenn was wonderful to work with! She is knowledgeable & made the experience easy & stress free!” – Jane Lefever
“Service was excellent!” – Dave Wright
“Guys there are VERY knowledgeable!!!” – Forrest Healey

However, many customers voiced dissatisfaction, particularly regarding pricing and customer service:
“I paid 45$ for a 5 gang switch plate and over 35$ for a GFI receptacle… this is taking advantage of the situation.” – Michael Kelley
“Called twice to make an appointment to buy several light fixtures and my calls were never returned.” – Marlene Barr
“Customer service poor. Was recommended light fixtures… upon returning them I was charged 30 percent restocking fee.” – Gerardo Toro

Review Summary:
Positive Sentiments: Knowledgeable staff, quality service experience.
Negative Sentiments: High pricing, poor customer service, issues with return policies and communication.

Additional Ratings:
Total Lead Smart Rating: 4.5/10
This rating reflects the overall customer satisfaction, highlighting both positive experiences with staff knowledge and significant issues with pricing and service complaints.

Conclusion:
Yale Electric Supply Co. offers a variety of electrical supplies and is noted for its knowledgeable staff. However, potential customers should be cautious due to the mixed feedback regarding pricing and customer service, particularly concerning returns and communication issues.

Member Since August 2024

Listing Id 417282

Contact Info

2207 Paxton St, Harrisburg, PA 17111
(717) 233-8401
Lead Smart Rating :
4.5/10.0

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Listing location

2207 Paxton St, Harrisburg, PA 17111

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Reviews

Michael Kelley

a year ago

I paid 45$ for a5 gang switch plate and over 35$ for a gfi receptacle this is well over double what I would pay at any other supplier including a hardware store. This is taking advantage of the situation. And be very careful what you purchase there because they don’t accept any returns!

Jane Lefever

2 years ago

Jenn was wonderful to work with! She is knowledgeable & made the experience easy & stress free! Beautiful lighting choices with nice furniture too.

Marlene Barr

2 years ago

Called twice to make an appointment to buy several light fixtures and my calls were never returned.

Dave Wright

2 years ago

Service was excellent !

Tiffany Moyer

3 years ago

Inept counter person who does NOT listen, was given incorrect supplies & went back in to the store within minutes and they would not correct anything & am stuck with an incorrect item because of POOR CUSTOMER SERVICE!!!!!!

Sandra Williams

4 years ago

Called for an appointment to visit the lighting showroom. Was told that I would have to pay a $250. fee up front to do this. If I found a product I liked this amount would be applied to the purchase. IF NOT I would forfeit the $250. IS THIS LEGAL???

Forrest Healey

4 years ago

Guys there a VERY knowledgeable!!!

Milta Toro

4 years ago

I don’t recommend this lighting company to anyone, our church was recommended the incorrect lights by one of their salesman and upon returning the lights the district manager had a very nasty attitude and argument with the customer charging our church a 30% restocking fee for something that it was not our fault ☹️

Gerardo Toro

4 years ago

Will never do business with this company. Customer service poor. Was recommended light fixtures by salesman that could not be used for our application, upon returning them I was charged 30 percent restocking fee, for lights that where recommended by a salesman.

Matthew Martz

4 years ago

Counter salesperson argued about returning unused items. It is clearly posted on their website that they take returns. Very poor customer service in my opinion. I ended up walking out of the store with the items. I don’t ever want to go back there again.