Emergency Power Solutions, Inc. in Gastonia, North Carolina 28052

Emergency Power Solutions, Inc.

1513 N Chester St, Gastonia, NC 28052

3.2 (13 reviews)

Overview:
Emergency Power Solutions, Inc. is an electrical contractor located at 1513 N Chester St, Gastonia, NC. The company offers a range of electrical services for residential and commercial properties.

Services Provided:
Electrical contracting, generator maintenance, service contracts, emergency power services, and residential electrical services.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (704) 691-4198

Customer Reviews and Sentiment:
Emergency Power Solutions, Inc. has received predominantly negative reviews across multiple platforms.

Google Reviews: 3.2 stars based on 13 reviews.

Positive feedback is limited but mentions strong customer service experiences from employees.
Examples of positive reviews include:
“Working for this company has changed my view on customer service.” – Traci Clark
“Hands down the best electrical contractor in the Charlotte surrounding area.” – Lana Mano

However, negative feedback dominates the reviews, with numerous complaints about unreliability, lack of communication, and unresolved service contracts.
Examples of negative reviews include:
“He doesn’t deserve 1 star… a liar, scammer and a thief.” – Larry Temmen
“After trying to get a hold of them for almost 2 weeks… I had to call another company.” – Kathleen Goldammer-Copeland

Review Summary:
Positive Sentiments: Strong customer service culture noted by some employees.
Negative Sentiments: Unreliable service, poor communication, failure to honor contracts, and multiple instances of no shows for scheduled appointments.

Additional Ratings:
Total Lead Smart Rating: 2.5/10
This rating reflects the overwhelming negative sentiment from customers, with significant issues raised about service and reliability, overshadowing the limited positive feedback received from employees.

Conclusion:
Emergency Power Solutions, Inc. may not be a reliable choice for electrical services in Gastonia, NC, given the significant number of customer complaints regarding service failures and lack of communication. Potential customers should exercise caution and consider the mixed reviews before engaging with this company.

Member Since August 2024

Listing Id 414431

Contact Info

1513 N Chester St, Gastonia, NC 28052
(704) 691-4198
Lead Smart Rating :
2.5/10.0

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1513 N Chester St, Gastonia, NC 28052

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Reviews

Larry Temmen

5 months ago

He doesn’t deserve 1 star but it’s the only way you can leave a review. The owner is a liar, scammer and a thief. He reopened as Electrical Power Design and is scamming more people out of their money. He needs to be put in jail for fraud. I had to file a complaint with the NC department of justice and a civil suit. I’m also looking into the NC examiners for electrical contractors. Please do the same so we can keep this thief from scamming anyone else.

Kyra Bucklad

a year ago

Emergency Power solutions gastonia serviced our home and now it’s time for them to honor the contact I paid for and their gone, closed up shop, and no word to their loyal customers!

Emmett Mannix

a year ago

Prove me wrong, but after having to contact Briggs & Stratton because all phones I had for them were auto-answered with “this number is no longer in service” … B&S says they still have them as an authorized dealer. I strongly suspect they are no longer in service and my pre-paid 3-year service contract might be money poured down the drain. Sad, very sad.

Kathleen Goldammer-Copeland

a year ago

I paid for a two year maintenance contract in June of 2021 for our generator. They serviced our contract in July of 2021 and we were due for service in July of 2022. After trying to get a hold of them for almost 2 weeks (no one answered either phone), the owner told me that he would come out on the 21st. He then called and canceled and rescheduled for the 22nd. He never showed up on the 22nd, nor did he call to let me know he wouldn’t make it. I finally had to call another company and sign another maintenance agreement. It was bad enough that they didn’t show up two days in a row, but even worse that I paid for a 2 year service contract and only got one year of service.

Matthew VanDeventer

2 years ago

Called 30 min before arrival window to say they weren’t coming and we rescheduled for another day. No call, no show for the rescheduled appointment. When I called the person said “oh yeah sorry the technician had something come up. We also now charge a $99 fee for quotes”.

Tiana Marbuery

2 years ago

If I could give this place zero stars I would. I had an appointment scheduled before my home closing and they cancelled one hour before they was supposed to arrive. Tried to reschedule for them to tell me they are available and then I ask what time… NO RESPONSE. Don’t waste your time. It is impossible for them to follow through with an appointment!!

Traci Clark

4 years ago

Working for this company has changed my view on customer service. This company will go way beyond the expectations of a normal service. I am proud to be a part of this company that treats everyone like family.

Lana Mano

4 years ago

Hands down the best electrical contractor in the Charlotte surrounding area. Tim- the owner is very skillful and exudes integrity with the highest excellence of services.