Star & Son Electric Supply Co in Franklin Square, New York 11010

Star & Son Electric Supply Co

719 Hempstead Turnpike, Franklin Square, NY 11010

3.5 (24 reviews)

Overview:
Star & Son Electric Supply Co is an electrical supply store located in Franklin Square, NY. It caters primarily to trade professionals as well as individual customers, providing a range of electrical supplies and equipment.

Services Provided:
Electrical supplies, customer service, trade support, well-stocked inventory.

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays.

Contact Information:
Phone: (516) 538-1432
Website: https://www.starelectricny.com/

Customer Reviews and Sentiment:
Star & Son Electric Supply Co has received mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 24 reviews.

Positive feedback highlights the convenience of the store and its reliability. Customers appreciate the well-stocked inventory and helpful staff members.

Examples of positive reviews include:
“Good service and well stocked” – James Murphy
“They are so much easier, more convenient, and reliable than the local ‘big box’ stores.” – Avi Rosman
“Excellent service what you expect from an electrical supply house.” – William Duggan

However, numerous complaints center around poor customer service, especially concerning one specific staff member’s demeanor, leading to negative experiences for some customers.

Negative feedback can be seen in reviews such as:
“Horrible service… the must arrogant and offensive attitude.” – Daniel Bellucci
“I called for product… he sounds very rude.” – jane heekyung kim
“Horrible service. Owner curses at customers and speaks very rudely.” – David Taylor

Review Summary:
Positive Sentiments: Convenient, reliable services, well-stocked inventory, and some helpful staff.
Negative Sentiments: Poor customer service experiences, particularly related to staff attitudes, and significant issues with rudeness.

Additional Ratings:
BirdEye: 3.5 stars based on 24 reviews, indicating a significant amount of mixed feedback where positive experiences are offset by serious complaints.
Total Lead Smart Rating: 4.0

Conclusion:
Star & Son Electric Supply Co offers a convenient alternative to larger box stores with a focus on trade professionals. However, potential customers should be cautious due to the mixed reviews, particularly regarding customer service experiences that could detract from an otherwise straightforward shopping experience.

Member Since August 2024

Listing Id 413144

Contact Info

719 Hempstead Turnpike, Franklin Square, NY 11010
(516) 538-1432
Lead Smart Rating :
4.0/10.0

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Listing location

719 Hempstead Turnpike, Franklin Square, NY 11010

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Reviews

James Murphy

2 weeks ago

Good service and well stocked

Tom Mess

a month ago

Horrible service and the older man working there should be driving a bread truck..has no clue what he’s talking about and is very nasty..went to another store and got what I needed and walked out in 5 minutes…

Avi Rosman

a year ago

They are so much easier, more convenient, and reliable then the local ‘big box’ stores. They are designed for those working in the trade, but are patient with the individual customer who may not be so knowledgeable.

Brenth Guyadeen

2 years ago

Sales used breakers crazy

Daniel Bellucci

2 years ago

Be aware of Start & Son Electrical Supply Company when you visit this store. The young guy behind the counter is a very friendly and helpful person but the older guy with glasses (probably the owner) is the must arrogant and offensive attitude that ever encounter, I finally got it enough of his attitude and bad disposition , save you self of having a bad moment if you visit this store, ask to be served by another vendor or visit another business . at the end you won’t experience a bad disposition or degradation from this individual , he act like a madman of life, a real wretch.

William Duggan

3 years ago

Excellent service what you expect from an electrical supply house.

Sports Tv

3 years ago

if I could rate 0 I would

jane heekyung kim

3 years ago

I called for product if they have a guy answer the phone he said “what?“ Maybe he don’t know or don’t understand but he is not supposed to say “what” his sounds very rude and I don’t want to go there

陈熙同

3 years ago

Very rubbish service，not good

David Taylor

5 years ago

Horrible service. Owner curses at customers and speaks very rudely. All I did was ask a question about something my electrician sent me to pick up and the owner started screaming and told me to get the f$&$ out. Very unprofessional.