Basset Heating, Plumbing & Air Conditioning, Inc. in Fountain, Colorado 80817

Basset Heating, Plumbing & Air Conditioning, Inc.

6150 Southmoor Dr #5, Fountain, CO 80817

4.8 (539 reviews)

Overview:
Basset Heating, Plumbing & Air Conditioning, Inc. is a reputable HVAC contractor located in Fountain, Colorado. The company provides a wide range of services, including heating, plumbing, air conditioning, and electrical work. With a strong emphasis on customer satisfaction, Basset has built a solid reputation in the community.

Services Provided:
– Heating system installation and repair
– Air conditioning installation and maintenance
– Plumbing services
– Electrical work
– Vent cleaning

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (719) 355-8180
Website: http://www.bassetheating.com/

Customer Reviews and Sentiment:
Basset Heating, Plumbing & Air Conditioning, Inc. has received widespread positive reviews across various platforms:

Google Reviews: 4.8 stars based on 539 reviews.

Positive feedback highlights the company’s knowledgeable staff, timely service, and overall professionalism. Customers often commend the friendly interaction with office personnel and technicians alike.

Examples of positive reviews include:
“Awesome!!” – Eldon Orman
“Benjamin was super informative and hard working.” – Micah Salas
“Basset is the Absolute Best!” – Pa & Grammy Vergo

On the other hand, there are a few complaints regarding estimates and service charges.

Examples of negative reviews include:
“They claimed what they did which was nothing was a service call.” – Jeffrey Haddock
“I am incredibly disappointed in Basset.” – Megan Van Loon

Review Summary:
Positive Sentiments: Knowledgeable staff, prompt service, friendly customer interaction, professional work.
Negative Sentiments: Issues with service charges and estimates, some dissatisfaction with diagnostic accuracy.

Additional Ratings:
BirdEye: 4.8 stars based on 539 reviews, reflecting overall customer satisfaction despite the few negative reviews.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of A+. There have been several complaints in the past, but they have worked to resolve them.
Total Lead Smart Rating: 7.8

Conclusion:
Basset Heating, Plumbing & Air Conditioning, Inc. is a highly-rated HVAC contractor in Fountain, CO, praised for its knowledgeable staff and excellent customer service. While most reviews are overwhelmingly positive, prospective customers should consider the mixed feedback regarding service charges and estimates before proceeding with their services.

Member Since August 2024

Listing Id 413058

Contact Info

6150 Southmoor Dr #5, Fountain, CO 80817
(719) 355-8180
Lead Smart Rating :
7.8/10.0

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6150 Southmoor Dr #5, Fountain, CO 80817

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Reviews

Eldon Orman (Dr. Lord)

2 weeks ago

Awesome!!

Micah Salas

3 weeks ago

Benjamin was super informative and hard working. Fixed our plumbing issue and answered all our questions.

Pa & Grammy Vergo

a month ago

Basset is the Absolute Best! All side of Basset are great from Electrical, AC, Heating and Plumbing. All the guys are amazing and knowledgeable and friendly. Office staff are wonderful and courteous and a heck-of a lot of fun to talk to by phone. Got to meet Jessica today and took the entire office some healthy to eat. Being a homeowner isn’t easy at times but when you have the Best Company that has your back it is way easier. Thanks Basset! Keep up the Great Work! We did a full vent cleaning here in Peyton and it smells so wonderfully clean. And the Basset crew was on time, courteous and gave me a run down of what they were going to be doing. EZ Breezy Lemon Squeeezy! Basset Rocks at our Peyton home and our rental in Pueblo. Why breath in stale air from dirty vents? Don’t you and your family deserve a sweet smelling home? Get it done with Basset!

Kevin Collins

a month ago

Great service, wonderful people, and readily available. I’ve had a couple of experiences with Basset ranging from quotes, HVAC service and installations, and some electrical work which are all gone well. I would like to especially thank Thomas and Clayton for the most recent work, but would love to extend this thanks to the entire Basset team.

Shelly Park

a month ago

Excellent service! Kyle was great!! Will be using these guys for any future needs! New Add *Terrell has been a great help!! He’s informative, nice, and gets the job done. Call Basset for any of your needs! *James did our plumbing work, and we couldn’t be happier!! A year later, Basset did our new ac & furnace installation today. We’re still so happy with these guys!!! I called Monday morning at 8:15, they had a tech out that afternoon and a new system in Tuesday! Thank you guys again!!

Megan Van Loon

2 months ago

Long story short, Bassett told me I had a leak from my A/C into my furnace and both systems needed to be replaced for $15k. The “leak” was caused by a removed valve cap that we found on the floor next to the furnace, which I am confident had not been there as I had been in the utility closet a couple days prior to take pictures of the unit and change the filter. I am trying to give Bassett the benefit of the doubt, but am struggling to do so. In the very least, they did not do their due diligence by properly inspecting the furnace. I got a free second opinion from a competitor who immediately diagnosed the leak and an issue with my furnace motor that can be fixed for around $700; the A/C is running fine. Incredibly disappointed in Bassett, as I had used them for A/C install in the past and trusted their opinion, but not anymore.

James Waters

3 months ago

Fantastic customer service. Kevin did a great job getting our kitchen sink to drain properly and was very thorough. If I have anymore concerns with the projects they handle I will definitely be using them again.

Kasey Boyter

3 months ago

Very reasonable in price! Friendly and informative! The owners are the best people you will ever meet in your life! I HIGHLY recommend…. Again, I cannot recommend this company enough! 3/20/24 A tech came out to our new business in Colorado Springs and fixed our A/C at a fair and reasonable price, he was VERY professional and friendly. I will always call Basset for all my HVAC needs, for home and office!!

Erik Svanoe

4 months ago

Friendly shop, quick and affordable work.

Jeffrey Haddock

5 months ago

They claim on there add free estimates but they lie . My AC had issues I asked for an estimate to get it fixed which means checking it out to find the problem. They claimed what they did which was nothing was a service call just to charge me 90 bucks. They didn’t service anything and didn’t clean anything all they did was look at it . They gave me an estimate of around 2500 bucks just to clean it. Do not get estimates from this company they are not free and they are not honest