Elizabethtown Heating & Air Conditioning in Elizabethtown, Kentucky 42701

Elizabethtown Heating & Air Conditioning

135 S Maple St, Elizabethtown, KY 42701

3.6 (10 reviews)

Overview:
Elizabethtown Heating & Air Conditioning is an HVAC contractor based in Elizabethtown, KY. The company offers a range of heating, ventilation, and air conditioning services, operating primarily in residential settings.

Services Provided:
– HVAC installation and repair
– Furnace service
– Air conditioning service
– Quick diagnostic and emergency services

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (270) 284-2850

Customer Reviews and Sentiment:
Elizabethtown Heating & Air Conditioning has received mixed reviews across various platforms:

Google Reviews: 3.6 stars based on 10 reviews.

Positive feedback highlights the company’s knowledgeable technicians and prompt service. Customers appreciate the professionalism exhibited by some of the staff.

Examples of positive reviews include:
“Don’s knowledge comes from many years in the HVAC business.” – Lisa Stillwell
“Had a technician out first thing the next day. Great technician!” – NK Ferg
“I’ve had the pleasure of dealing with Mr. Yerkes for 15 years.” – Larry Riggs

Conversely, complaints point to significant issues with communication and reliability, such as missed appointments and poor follow-up.

Examples of negative reviews include:
“No return call or response to email. Poor communication.” – Michael McCloskey
“Never returned any of my 4-5 calls and several text messages.” – David Scott

Review Summary:
Positive Sentiments: Knowledgeable technicians, prompt service, professionalism.
Negative Sentiments: Poor communication, missed appointments, unresolved follow-up issues.

Additional Ratings:
Total Lead Smart Rating: 4.2/10
The rating reflects a blend of positive experiences from some customers alongside significant complaints regarding communication and reliability.

Conclusion:
Elizabethtown Heating & Air Conditioning is a company with a mixed reputation, noted for their knowledgeable technicians and prompt responses. However, potential customers should be cautious and consider the reported communication issues and inconsistent follow-up before choosing their services.

Member Since August 2024

Listing Id 409751

Contact Info

135 S Maple St, Elizabethtown, KY 42701
(270) 284-2850
Lead Smart Rating :
4.2/10.0

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Listing location

135 S Maple St, Elizabethtown, KY 42701

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Reviews

Kenyetta Hobson

a year ago

I called and talk to some one and was suppose to come out Friday in Oct and no one ever showed up and still haven’t and I’ve left several messages still nothing!!…..What kind of business this is?!!! I wouldn’t even give this business one star but I had to place a rating

michael mccloskey

4 years ago

No return call or response to email. Poor communication…I guess to busy?

Lisa Stillwell

4 years ago

Christian owned & operated business. Don’s knowledge comes from many years in the HVAC business. They went out of their way to save me money by capturing the refrigerant from my old unit and reusing in my new furnace. I’ll never call another company but Yerkes!

NK Ferg

5 years ago

Had issue with AC freezing up. They had a technician out first thing the next day. John quickly diagnosed the issue and had us up and running in about an hour. He also told me what to look out for in the future. Great technician!

Larry Riggs

5 years ago

I’ve had the pleasure of dealing with Mr. Yerkes for 15 years. He just replaced my heat pump and I’m pleased. Mr Yerkes is an honorable man and stands by his work and equipment. He is a pleasure to deal with, very responsive.

David Scott

5 years ago

I called Mr. Yerkes to get a HVAC system serviced and inspected for me so the house could finally go to the closing table. He came to the house the same day I called. That’s about the most courteous and professional thing he did. After he was done, I asked him to send me a copy of the invoice so it could be shown at the closing. This “professional” NEVER returned any of my 4-5 calls and several text messages. I even notified the homeowner and had him try to contact Mr. Yerkes, but to avail! In closing, I wasn’t able to get the invoice for the closing today and it was delayed AGAIN!!! This company will never be used AGAIN for anything! I would suggest you look elsewhere if you need any HVAC work done on your home!!

Suzanne Fisher

6 years ago

Fast and professional service! Replaced a part in my furnance, very reasonable price.