Duke Electric

Overview:
Duke Electric is an electrical service provider located in Decatur, Alabama, specializing in various electrical installations and repairs. The company offers services to residential clients, focusing on quality workmanship and customer satisfaction.

Services Provided:
– Electrical installations
– Fuse panel updates
– Breaker panel changes
– Electrical repairs

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (256) 350-1151

Customer Reviews and Sentiment:
Duke Electric has received mixed reviews with an overall rating of 3.7 stars based on 7 reviews.

Positive feedback highlights prompt service, quality of work, and professionalism. Customers have praised the quick response times and thorough clean-up after work is completed.

Examples of positive reviews include:
“Came out on very short notice and did good work, can’t recommend them enough.” – Dagan Burnett
“Very good job! Highly recommended.” – Joshua Trotter
“Changed out my fuse panel to breaker panel… All done in one day.” – Jason Tindal

Negative sentiments express dissatisfaction mainly due to missed appointments and poor communication.

Examples of negative reviews include:
“He never did… Didn’t return a phone call either.” – Brian Mooney
“He kept NEITHER appointment.” – Wendi Piazza

Review Summary:
Positive Sentiments: Prompt service, quality workmanship, and professionalism.
Negative Sentiments: Issues with communication, no-shows for appointments, and unresolved customer service concerns.

Additional Ratings:
BirdEye: 3.7 stars based on 7 reviews, reflecting a balance of customer satisfaction.
Total Lead Smart Rating: 5.4

Conclusion:
Duke Electric demonstrates a mix of reliable and inconsistent service, highlighted by positive feedback on work quality and negative experiences regarding reliability. Customers considering Duke Electric should weigh the positive aspects against the noted issues with communication and scheduling.