Atkinson Electric in Copperas Cove, Texas 76522

Atkinson Electric

771 FM3046, Copperas Cove, TX 76522

4 (9 reviews)

Overview:
Atkinson Electric is a reputable electrician service based in Copperas Cove, TX. They specialize in a range of electrical maintenance and repair services and have built a strong reputation for promptness and professionalism.

Services Provided:
– Electrical repairs
– Estimates for electrical work
– Emergency electrical services
– Installation of fixtures (e.g., ceiling fans)

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (254) 547-0300
Website: http://atkinsonelectric.net/

Customer Reviews and Sentiment:
Atkinson Electric has a rating of 4.0 stars based on 9 reviews across various platforms.

Positive feedback emphasizes their friendliness, professionalism, and quick response times. Customers have expressed satisfaction with the problem-solving skills of their staff, particularly highlighting Shane’s assistance in urgent situations.

Examples of positive reviews include:
“They were great! They were on time, explain what was going on with my problem, very professional.” – Brenda Lee
“Shane was so awesome he found the problem where I would have never have guessed it.” – Sandra

However, some negative feedback points to issues with communication and a lack of follow-up after estimates, which has led to dissatisfaction among certain customers.

Examples of negative reviews include:
“I had asked for them to come out & give me an estimate… No one has called me back and it’s been over 2 months.” – Ashley Warren
“They were supposed to come give an estimate, which they didn’t even provide her.” – Joy

Review Summary:
Positive Sentiments: Friendly and professional service, timely response, effective problem-solving.
Negative Sentiments: Communication issues, inadequate follow-up on estimates, and customer dissatisfaction with billing practices.

Additional Ratings:
BirdEye: 4.0 stars based on 9 reviews, indicating an overall customer satisfaction with some recurring issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and holds a BBB rating of NR (No Rating) with one complaint unresolved in the last three years.

Total Lead Smart Rating: 6.5

Conclusion:
Atkinson Electric is a solid choice for electrical services in Copperas Cove, TX, with commendations for their professionalism and quick response times. However, potential clients should be mindful of past communication issues and billing concerns as they make their decisions.

Member Since August 2024

Listing Id 405469

Contact Info

771 FM3046, Copperas Cove, TX 76522
(254) 547-0300
Lead Smart Rating :
6.5/10.0

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Listing location

771 FM3046, Copperas Cove, TX 76522

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Reviews

Brenda Lee

7 months ago

They were great! They were on time, explain what was going on with my problem, very professional. I would use them again and price was reasonable.

Travis Moser

11 months ago

Very friendly

Sandra

a year ago

Shane was so awesome he found the problem where I would have never have guessed it . They were here within a couple or hours. They saved a fridge full of food. THANK YOU SHANE

Linda LeBoeuf

3 years ago

Excellent company, people, work. They came out right away to secure my power pole that was about to snap. Wind gusts to 50mph didn’t stop them. The branches in one of my trees were pulling on the lines. It could have been a disaster! Thank you Atkinson!

Ashley Warren

6 years ago

I had asked for them to come out & give me an estimate. The electrician came out, reviewed everything & fixed an immediate issue and informed me that his boss would be calling me. 2 weeks went by and I called the office where the recepionist said she would find out why no one has called and she said she would call me back. No one has called me back and it’s been over 2 months.

Luis Sierra

8 years ago

While the final price of the meter and weather head repair we had done was a little higher than the quote we had received, the price was still considerably lower and more affordable than the other people we had called. The guys who came out were very friendly and got our work done in a short time. Overall, no problems.

Joy

10 years ago

My mom called for an estimate to install two ceiling fans in her bathrooms. They called her several times to say they were on their way out to install the ceiling fans. She said no, I wanted an estimate. Well, they finally decided on a time and two guys showed up. My mom showed them the area she wanted the fans installed and they said oh, I thought it was already pre blocked for the fans. My mom said no, that is why I wanted an estimate to install them. They started asking my mom questions about electrical stuff so my mom called the builders to find out the info (they just moved into a new house). As she was on the phone, the two guys started backing out of the house. My mom answered their questions and they said they would have to go back to the office and get them to generate the estimate and someone would be in touch. Several days later, my mom received a bill for $95 (an hour work) because according to the business, my mom called to have them install the fans and changed her mind once they got there. A very rude lady told my mom that because she changed her mind, they had to charge her for them going out. My mom said they were supposed to come give an estimate, which they didn’t even provide her. The rude lady said well they told me that they tried to do the work and you changed your mind. She refused to reconsider the charge. Is this the only way they make their money? This is really sad, we tried to give a small business an opportunity and this is how they treat their customers. By the way, we are still waiting on our estimate.