Bryant Heating and Cooling

Sidney N

3 weeks ago

I was out of town and had them come check out my rental property AC ahead of a heat wave a d thought he could cheat us. Tech diagnosed a capacitor and and connectors as needing to be replaced and attempted to bill me $314 dollars for EACH part. Note that these parts are under 30 bucks each. I got a 2nd opinion and only the connector was broken, and was replaced for 140 bucks. The tech also quoted me $7.5k for a replacement AC which I am about to replace for $3K. In summary, use them at your own risk.

Demba Fall

3 weeks ago

Hi First of all, I was so excited when the technician came to my house to check the AC Unit. He then told me that the capacitor is not working and will take a few seconds to replace it. Then he said the part will cost me $316 and $80 for showing up. He replaced the part collect the money and the leave. I find out after about 1 hour that the problem is not fixed. When call back, he came again and test my freon. So he find out that the system was overfilled by a different company. A capacitor cost around $50 to $70, and he changed me $316 for only a few seconds. This is ripoff by Bryant. When I called the costumer service to complain about it , she simply hangup me after I paid them $392 for not fixing my AC Unit getting too hot. I am really disappointed by the service and also the representative who hangup on me during conversations and never called me back. That’s not how you do business Bryant.

M Anne Music

2 months ago

THIS COMPANY IS A FRAUD, CUSTOMERS BEWARE… Yesterday was my appt with their tech to come and do just summer maintenance since my 6 year old HVCA unit was running perfectly well. The appt is from 12-3, he calls at 3 and says he’ll be in my house in 4 mins. I was waiting for him and finally he rings the bell and this rude guy (doesn’t introduce himself) tells me the capacitor is not working. I was taken aback wondering how he knew that, and he told me he already checked the unit. That is a big no no, how can I be sure he didn’t switch the capacitor or tampered with my unit. I normally watch what this guys are doing to make sure nothing nefarious takes place. So I told him I’m going to call the office and he said he is leaving. He really acted dubious which aroused my suspicion that he did tamper with my unit, since just before he came my unit was running perfectly fine and all i need is maintainance. I called up the office and talked to a manager named Anisa and she said she will send somebody else to look over my system and performed the maintenance free. A tech named Daily came the next day to test the capacitor and affirmed what the previous guy was saying and it would cost me $400 to change the capacitor. He goes to his truck and the supposedly new capacitor came in an old , stained and with cobwebs box . I asked him if those are new and he assured me they are but offered to pick a new one over at a store in Sharonville. While he was out, I started checking out the price of a similar capacitor and they range from $15-39. I called other HVAC company and found out that the price to install a new capacitor is $120-250. So agree with the previous review, this company is a FRAUD, and I really regret having them come to my house, my AC unit was running fine until this guy came and tampered with it. So customers BEWARE Follow-up: I called the company that installed the HVAC unit and was informed that the capacitor installed was the same as the unit brand which was Trane, but the rusted capacitor found in the unit is a Genteq… go figure…

Amy Miller

2 months ago

Asked to check and clean a 20 year old AC unit. yes it was an r-22 unit and was told it was being depleted and the capacitor was out of tolerance. Compressor windings shown to be failing electronically….BULLSHIT . Had another company out RICK’S heating and cooling and system cooled with a 20 degree temp split, refrigerant pressures perfect with a 7 degree superheat. Capacitor tested perfectly. BRYANT HEATING AND COOLING IS A FRAUD! WANTED 8-10,000 FOR A NEW UNIT. DO NO DO BUSINESS WITH THIS COMPANY!

sandy Knighton

8 months ago

Very professional, knowledgeable and affordable

Drew Miller

10 months ago

The Technician was great but the price was terrible. $376 to install a $25 Capacitor. Less than 5 minutes and job is complete. I understand that I am paying for “knowledge” but good grief, next time I am going to think twice before calling your company for service… which is sad because I have had good service from you all in the past.

Carolyn Sparks

11 months ago

Our system kept loosing Pureon, so we finally decided to purchase Bryant’s best AC/Heating system. We are truly very pleased with our purchase so far and would like to thank their Team leader, Theo for going above and beyond climbing through our attic on a very hot day to make sure the new line set was installed properly. Also, thanks to his team members, Troy and of course don’t forget Bailey who helped to keep the old system running. The best system is so quiet and it keeps the house so cool. Would highly recommend this system.

Taurus Goddess

a year ago

Thank you Bailey, for taking time out on a Sunday, to respond to my May Day call! You were so incredibly kind, courteous and knowledgeable. Taking the time to educate me on our furnace was super appreciated. Awesome Service!!!💯 Robin J

Danny Shah

a year ago

Great service!

Anthony Carlotta

a year ago

I’ve had two HVAC technicians from Bryant, the first was amazing and my most recent was a nightmare. One helped me fix the issue, the other was rude, ignored me and charged me $80 just to tell me to buy a new furnace.