Freeman Electric in Burlington-NC, North Carolina 27215

Freeman Electric

111 Trail One #200, Burlington, NC 27215

2.9 (36 reviews)

Overview:
Freeman Electric is an electrical service provider located in Burlington, NC. They specialize in a range of electrical services aimed at residential clients, including installation and repair work.

Services Provided:
– Electrical installations
– Electrical repairs
– Residential electrical services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (336) 584-9090

Customer Reviews and Sentiment:
Freeman Electric has garnered mixed reviews across various platforms:

Google Reviews: 2.9 stars based on 36 reviews.

Positive feedback highlights the professionalism and promptness of some of the technicians. Customers have mentioned, “Jerry and Alfredo were both very friendly and professional… These guys are awesome!” – Leshaunda Bellamy and “Very prompt” – Randy Southard.

On the other hand, negative sentiments include issues with customer service and unresolved complaints. Reviews such as “What do I have to do to get you guys to return a phone call…” – Ryan B and “They accused me of messing with it… They don’t care about doing quality work nor correcting their mistakes.” – Nieda Young indicate significant dissatisfaction among some customers.

Review Summary:
Positive Sentiments: Friendly and professional technicians, prompt service.
Negative Sentiments: Poor communication, unresolved issues, unprofessional behavior from management.

Additional Ratings:
BirdEye: 2.9 stars based on 36 reviews show a similar trend of divided customer satisfaction with many expressing frustration over customer service.
Total Lead Smart Rating: 4.5/10.

Conclusion:
Freeman Electric in Burlington, NC, has the potential for quality service demonstrated by some positive reviews. However, customers should be cautious as frequent complaints about communication and professionalism suggest inconsistencies in service quality.

Member Since August 2024

Listing Id 400253

Contact Info

111 Trail One #200, Burlington, NC 27215
(336) 584-9090
Lead Smart Rating :
4.5/10.0

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Listing location

111 Trail One #200, Burlington, NC 27215

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Reviews

Ryan B

a month ago

What do I have to do to get you guys to return a phone call. You did the electric in my house and put in a whole bunch of bad fuses. It’s supposed to be fixed under warranty but you’ve been ghosting me for months. I guess I’ll just have to call another electrician and pay someone else to do it properly.

Leshaunda Bellamy

2 months ago

Jerry and Alfredo were both very friendly and professional. They responded right away to my request to address my stove malfunction. Although the weather was uneventful, they showed up right on time! These guys are awesome! I would ask for these two personally for any future electrical needs!

Reginald Douglas

3 months ago

I use to work for Mr Freeman, I can say that he don’t tolerate stupidity and he expects you to come to work and get the job done or don’t waste his time. I been thinking about going back to work for him but I been on the road traveling since 2022 doing solar as a Journeyman Electrician.

Randy Southard

10 months ago

Very prompt

Nate Tase

a year ago

Beware this is a dangerous company to deal with.

Kendric Pate

a year ago

I am not about to leave a long review. What I will say is Lawsuit. See you soon.

Nieda Young

a year ago

Just got off the phone with the owner. They plugged up my septic system wrong and accused me of messing with it. My septic system burned up and has to be replaced which is costing my $3000. They accused the guys working on it now of messing with it. How does an entire septic system burned up in minutes if that’s the case? He was extremely rude and unprofessional. I live in a new construction home for almost two years I should not be having these kinds of issues. I wish I could give 0 stars. They don’t care about doing quality work nor correcting their mistakes. DO NOT USE THIS COMPANY BY ANY MEANS!!!!!

Mia Gilliard

2 years ago

They are horrible with returning customers telephone calls.

Rhonda Bartlett

2 years ago

Have called the company multiple times, left messages to have some work done and nobody returns a call. Poor customer service.

Bryan Galarza

2 years ago

FreeMen electric company is one of the best company’s for the job.