Gatlin’s Heating & Cooling Inc

Overview:
Gatlin’s Heating & Cooling Inc is an HVAC contractor located in Athens, AL. They specialize in heating and cooling services, providing reliable solutions for both residential and commercial clients.

Services Provided:
– Heating system installation and repair
– Air conditioning installation and repair
– General HVAC maintenance
– Responsive customer service
– Comprehensive troubleshooting

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (256) 651-5009
Website: https://www.gatlinsinc.com/

Customer Reviews and Sentiment:
Gatlin’s Heating & Cooling Inc has garnered mostly positive reviews across various platforms:

Google Reviews: 4.6 stars based on 28 reviews.

Positive feedback emphasizes their excellent customer service, promptness, and efficiency. Customers appreciate their thoroughness in resolving HVAC issues.

Examples of positive reviews include:
“Awesome customer service and very polite” – Michell Walker
“They worked hard to get it done in 1 day and everything was done correctly” – Chastity Batrum
“We couldn’t ask for a better company for our HVAC needs!” – Taylor Stewart

Negative reviews mention issues related to their service availability and a bad experience with a company vehicle on the road.

Review Summary:
Positive Sentiments: Excellent customer service, prompt and efficient service, thoroughness, professionalism, and reliability.
Negative Sentiments: Service availability concerns and incidents related to driving behavior.

Additional Ratings:
BirdEye: 4.6 stars based on 28 reviews, aligning well with the positive customer experiences noted.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of B, with one complaint in the last three years that has been resolved.

Total Lead Smart Rating: 8.5

Conclusion:
Gatlin’s Heating & Cooling Inc appears to be a strong choice for HVAC services in Athens, AL, praised for its customer service and efficiency. However, potential clients should consider the occasional service availability issues noted in reviews before making a decision.