Lonestar Services Heating, Air, & Refrigeration in Amarillo, Texas 79110

Lonestar Services Heating, Air, & Refrigeration

3309 S Fillmore St, Amarillo, TX 79110

4.6 (27 reviews)

Overview:
Lonestar Services Heating, Air, & Refrigeration is an HVAC contractor located in Amarillo, Texas. The company specializes in providing heating, air conditioning, and refrigeration services to both residential and commercial customers.

Services Provided:
– Air conditioning repair
– Heating system maintenance
– Refrigeration services
– Prompt and reliable service
– Professional installation and repair

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (806) 367-9383
Website: www.lssama.com

Customer Reviews and Sentiment:
Lonestar Services has a rating of 4.6 stars based on 27 reviews.

Positive feedback highlights the company’s promptness, professionalism, and quality of service. Customers have praised the technicians and their ability to resolve issues quickly.

Examples of positive reviews include:
“Fast and reliable… Andy was a great tech and Karyn was amazing!” – Erma Campbell
“Great service and super professional!” – Jeb Hilton
“They always go above and beyond to make sure we are taken care of.” – Rachael Oliver

However, there are negative sentiments noted regarding communication and professionalism.

Examples of negative reviews include:
“Owner is arrogant and does not listen.” – L B
“No call no show… two hours and 30 mins after my scheduled time.” – Paco Hunter
“Very unprofessional.” – Cody Hoyt

Review Summary:
Positive Sentiments: Prompt service, professional technicians, reliable repairs, and attention to cleanliness.
Negative Sentiments: Communication issues, instances of no shows, and unprofessional behavior reported by some customers.

Additional Ratings:
BirdEye: 4.6 stars based on 27 reviews, indicating overall customer satisfaction despite some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited; details on rating status were not provided.

Total Lead Smart Rating: 7.3

Conclusion:
Lonestar Services Heating, Air, & Refrigeration holds a solid reputation in Amarillo for HVAC services, recognized for their promptness and professionalism. While many customers commend their reliable service, some recurring complaints regarding communication and professionalism may warrant caution for potential clients.

Member Since August 2024

Listing Id 393068

Contact Info

3309 S Fillmore St, Amarillo, TX 79110
(806) 367-9383
Lead Smart Rating :
7.3/10.0

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Listing location

3309 S Fillmore St, Amarillo, TX 79110

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Reviews

erma campbell

2 months ago

This air service was great! Fast and reliable. We have used Lonestar a few times now & the service is always great! Andy was a great tech and Karyn was amazing getting us scheduled and back with air! Thank you Lonestar services!

L B

3 months ago

Owner is arrogant and does not listen to anything he is told. Would not recommend this servicer under any circumstances.

Robert Brashear

4 months ago

You guys came out and fixed something at our building, in basically a day, that we have been getting the run around on from someone else for more than a month. Y’all showed up earlier than expected, very professional, diagnosed the problem very quick, and completed the repairs in a timely manner. We appreciate everything and y’all will be getting our business in the future! Thanks again guys!

Cody Hoyt

5 months ago

very unprofessional

paco hunter

a year ago

No call no show. I called 30 mins after appointment time to see if they were running behind. The lady told me that was probably the case and they will come afterwards. 2 hours after scheduled appointment no call or text. Edit: Just got a knock on my door two hours and 30 mins after my scheduled time for service. I asked if I would be charged time and a half since it would now be after hours. He said yeah but I could reschedule. Good thing it wasn’t an emergency.

Riley Shankle

a year ago

Bryan came out at 5:30pm on a Friday to fix an issue with my AC unit. He showed up when he said he would, completed the work in a timely fashion, and left the area cleaner than he found it. Fantastic group of people.

Veda Gutierrez

2 years ago

Leo Garcia was very professional and helpful. I will recommend Lonestar services to anyone needing any service yall work on. Thanks for your service!

Wesley Dyess

2 years ago

We had a great experience with Lonstar Services. They were prompt and efficient. Leo and the technician who help him were excellent. Leo went out of his way to make sure that everything was cleaned up after replacing the hot water heater. He gave me his direct cell if there were any issues after he and his crew left.

Rachael Oliver

2 years ago

If you are looking for a company that responds in a timely manner and does great work choose them! They have came out to our house several times and always go above and beyond to make sure we are taken care of. Two of the workers Leo and Jaden were who came out each time and did the work in our home, they both worked so hard and were just really nice guys. As a stay at home mom It’s a good feeling having guys in our home that we feel we can trust and not have to worry about who we let in! 10/10 for their services!

Jeb Hilton

2 years ago

Showed up with in an hour of my phone call. They were at my house and working on the issue very quickly. Great service and super professional!!