Russo Brothers Inc in Wilmington, Delaware 19809

Russo Brothers Inc

16 White Oak Rd, Wilmington, DE 19809

4.4 (31 reviews)

Overview:
Russo Brothers Inc is a plumbing service located in Wilmington, DE. They offer a range of plumbing services including installation, repairs, and maintenance, with a notable reputation for their prompt and professional service.

Services Provided:
– Plumbing installation
– Sewer line replacement
– Sink installation
– Faucet installation
– Water heater installation
– General plumbing repairs

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays.

Contact Information:
Phone: (302) 764-5562

Customer Reviews and Sentiment:
Russo Brothers Inc has received diverse reviews across various platforms:

Google Reviews: 4.4 stars based on 31 reviews.

Positive feedback highlights the company’s professionalism, prompt service, quality work, and customer-friendly practices. Customers frequently mention their satisfaction with the efficiency and thoroughness of the plumbing services.

Examples of positive reviews include:
“Extremely professional and honest, got the job done and great customer service.” – Jennifer Cottrill
“Great experience from start to finish. Prompt, clean and professional.” – Kevin Campo
“My hot water heater broke on Sunday night… The service was outstanding.” – Grass Man

Conversely, some complaints have been raised regarding scheduling issues and communication.
“What a dreadful experience… no call just a new guy knocking on the door.” – Harry Smalley

Review Summary:
Positive Sentiments: Professionalism, prompt service, quality workmanship, thorough communication, and good pricing.
Negative Sentiments: Issues with scheduling and lack of communication regarding technician changes.

Additional Ratings:
BirdEye: 4.5 stars based on 31 reviews, indicating a consistent satisfaction level among their customers.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.5/10

Conclusion:
Russo Brothers Inc is a reputable plumbing service in Wilmington, DE, highly praised for their professionalism and quality of service. However, prospective customers should be cautious about scheduling practices and communication issues highlighted in some reviews before making a decision.

Member Since August 2024

Listing Id 390619

Contact Info

16 White Oak Rd, Wilmington, DE 19809
(302) 764-5562
Lead Smart Rating :
7.5/10.0

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Reviews

Diana Episcopo

5 months ago

great job! will use again!

Harry Smalley

5 months ago

What a dreadful experience After waiting 3 weeks to be scheduled They pull the plumber working at our house and send a different guy – after the original plumber told my wife he would be back in 2 hours – no call just a new guy knocking on the door Long story short – my wife didn’t know him – no phone call to inform her so our new sink lay on the front room floor for the night and had to be installed the next day What a dreadful experience

Bob Star

7 months ago

They were able to answer my questiond right away.

Jennifer Cottrill

8 months ago

Extremely professional and honest, got the job done and great customer service. All around great experience.

Johnathan Anderson

9 months ago

Russo Bros helped us with replacing the sewer line from the house to the main sewer! They were quick, professional, and fantastic. We’ve called them over the years and really appreciate their fast service and quality repairs.

Kevin Campo

a year ago

Great experience from start to finish. Prompt, clean and professional.

Steve Frederick

a year ago

If you ever need a plumber call Russo Bro’s. The work was perfect and the price was fair. Didn’t try to sell me something, just a great guy. Did the job, cleaned up. What else can you ask for. Thanks

gloria thomas

a year ago

I have used Russo brothers for other plumbing jobs over the years including building a stall shower and installing faucets. The same plumber who installed a faucet several years ago was back this time. He is so nice and does a great job. The whole company is honest, nice and professional–and fair and reasonable with pricing. Joe Russo quoted a price to me for toilet installation (including the toilet) a month ago. When he called to confirm the day of the job, he had a higher price –no shock there with 8.5%inflation–but he took my word for the original quote and stuck with that price. (I was actually telling the truth about the earlier quote, but had no proof.) I highly recommend these people and will definitely hire them again next time I need a plumber.

Krista Douglas

a year ago

This is my go to company! I had an issue and had an immediate response from them .. They came out same day within an hour from when I called and are always honest.. definitely a family business to support that does honest thorough work!

Grass Man

a year ago

My hot water heater broke on Sunday night and my friend recommended Joey Russo. He came out the next day, pumped all the excess water out of my old water heater, removed it, then installed a new one (Bradford White, top quality brand). The price was very reasonable and the service was outstanding. Made my life a whole-lot easier. Couldn’t be happier, highly recommend