Overview:
Performance Plumbing is a locally-owned plumbing company located in Wentzville, MO. They specialize in a wide range of plumbing services catering to both residential and commercial customers. Known for their exceptional service, the company regularly addresses plumbing issues, from installations to repairs.
Services Provided:
– General plumbing repairs
– Toilet installation and repair
– Leak detection and repair
– Sump pump services
– Drain cleaning
– Water heater installation
– Water softening systems
– Emergency plumbing services
Hours of Operation:
Monday to Saturday 8 AM to 5 PM
Contact Information:
Phone: (636) 332-8220
Website: www.performanceplumbinginc.com
Customer Reviews and Sentiment:
Performance Plumbing has received predominantly positive reviews across various platforms, boasting an impressive 4.6 stars based on 117 reviews.
Positive feedback emphasizes the professionalism, timely service, quality workmanship, and cleanliness of their work. Customers have praised the friendly and knowledgeable staff, particularly highlighting Spencer and Dillon for their excellent service.
Examples of positive reviews include:
“Spencer is the best… We always call performance for our plumbing problems.” – Sue Drese
“Dillon came that day and explained my options for repair/replacement… His workmanship is exemplary.” – janie v
“I have found the company I’ll be using for all my plumbing needs… The work they performed is a 5 star rating plus.” – shari badolato
The negative sentiment includes complaints about customer service and misdiagnosis of issues, with one reviewer criticizing the service they received regarding a water heater issue, describing the staff as “under qualified.”
Review Summary:
Positive Sentiments: Professional and timely service, quality workmanship, friendly and knowledgeable staff, thorough clean-ups, and effective communication.
Negative Sentiments: Customer service issues and complaints about the competency of some technicians.
Additional Ratings:
BirdEye: 4.5 stars based on 117 reviews, reflecting a strong level of customer satisfaction despite occasional service complaints.
Better Business Bureau (BBB): Not accredited with a BBB rating of B, there have been a couple of complaints noted, although many have been resolved.
Total Lead Smart Rating: 8.4
Conclusion:
Performance Plumbing is a highly regarded choice for plumbing services in Wentzville, MO, notable for their professional team and commitment to quality work. However, potential customers should be mindful of the occasional negative feedback regarding customer service and technician qualifying issues when making their decision.
Member Since August 2024
Listing Id 389750