Signature Plumbing Services St Louis in Webster Groves, Missouri 63119

Signature Plumbing Services St Louis

1453 Lanvale Dr, Webster Groves, MO 63119

4.5 (26 reviews)

Overview:
Signature Plumbing Services St Louis is a plumbing company located in Webster Groves, MO. They specialize in a variety of plumbing services, including leak repairs, sewer back-up solutions, and other emergency plumbing issues.

Services Provided:
– Leak diagnosis and repair
– Sewer back-up service
– Drain cleaning
– Emergency plumbing services
– Transparent pricing and customer support

Hours of Operation:
Monday to Sunday 9 AM to 6 PM

Contact Information:
Phone: (314) 879-4093
Website: https://gosignatureplumbing.com/

Customer Reviews and Sentiment:
Signature Plumbing Services has a strong rating of 4.5 stars based on 26 reviews across various platforms.

Positive feedback highlights the responsiveness, professionalism, and transparency of the owner, Derek. Customers appreciate his willingness to assist beyond the scope of plumbing work and his clear communication.

Examples of positive reviews include:
“Derek, the owner, was extremely responsive and helpful.” – Madeline McPhillips
“Quick response and very helpful.” – Kelly Piva
“Excellent and friendly service!” – Zachary Rynerson

However, some negative feedback points to issues with pricing transparency and appointment scheduling, with some customers expressing dissatisfaction regarding unexpected charges and lack of communication.

Examples of negative reviews include:
“$900 bid to clear a sewer lateral on a Sunday – stay away.” – John Kosash
“Never got approval for the work or told the price until after the work was completed.” – Joe Kelso
“No one ever came. No one ever called.” – Vicki Leahy

Review Summary:
Positive Sentiments: Responsiveness, professionalism, clear communication, and helpfulness.
Negative Sentiments: Issues with pricing transparency, missed appointments, and communication failures.

Additional Ratings:
BirdEye: 4.5 stars based on 26 reviews, indicating overall customer satisfaction but with notable complaints regarding pricing and service delivery.
Total Lead Smart Rating: 7.0

Conclusion:
Signature Plumbing Services St Louis seems to be a reliable plumbing choice in Webster Groves, MO, praised for responsiveness and professionalism. However, potential customers should be mindful of the mixed reviews, particularly concerning transparency and communication issues.

Member Since August 2024

Listing Id 389658

Contact Info

1453 Lanvale Dr, Webster Groves, MO 63119
(314) 879-4093
Lead Smart Rating :
7.0/10.0

Get A Quote Claim

Listing location

1453 Lanvale Dr, Webster Groves, MO 63119

Get Direction

Reviews

Madeline McPhillips

a year ago

When you have a plumbing issue or leak, it can be extremely stressful and you don’t always know who to call, especially if you’re new to the area. Derek, the owner, was extremely responsive and helpful. He diagnosed our shower leak & stayed on top of the repair to ensure the leak was fixed. He went above and beyond to explain what he was doing and why he is doing it; his service and materials pricing were transparent and honest. I would recommend Signature Plumbing Services to anyone in the St. Louis area. Very pleased!!

Rachel Zimand

a year ago

We had a bad sewer back-up, and I must’ve called 5 or 6 plumbers who advertised as being 24/7, but not one of the could come until the next day—and we still had water coming in! I finally got ahold of Derek, who came right out and fixed everything. Then he gave me the number of a clean-up place and stayed and called them with me so he could explain the situation to them. He’s currently helping me work things out with the insurance company, even though the work he did is finished and paid for! I’m so grateful for all his help!

Simcha Lourie

a year ago

Derek was professional and was very easy to work with. I will use him for my plumbing needs in the future.

John Kosash

a year ago

$900 bid to clear a sewer lateral on a Sunday – stay away. Roto rooter offered $585, we paid kirkwood plumbing $200.

Kelly Piva

a year ago

Quick response and very helpful. Clearly explained the issue and laid out next steps. I appreciated the straightforward honesty, genuine desire to help, and taking the extra time to walk me through options to find the best and most efficient solution.

bob guest

a year ago

I engaged Signature to locate a significant water leak at our home, and Signature’s attention to detail and common sense approach was outstanding- I plan to use them for all of our plumbing needs in the future.

Joe Kelso

a year ago

Charged $936 to clear a drain. Never got approval for the work or told the price until after the work was completed and credit card was charged. Unethical company. Highly recommend seeking other options.

erin connaughton

a year ago

Derek was very nice and knowledgeable. Was quick to respond on labor day and had my issue resolved within a couple of hours and provided much insight on my problem and how to maintain moving forward. I will recommend and use this company from now on!

Zachary Rynerson

2 years ago

Excellent and friendly service! I needed a big drain pipe clean out that was done with minimal mess. Very happy with the service and highly recommended

Vicki Leahy

2 years ago

Had an appointment set up for 10:30 am on 3/29. No one ever came. No one ever called. I called around 12:30 pm that day and no one answered. Left a message. My call was not returned. They won’t be getting business from me in the future.