Overview:
Hometown Plumbing is a plumbing service provider located in Vista, CA. The company is known for offering a wide range of plumbing services, catering to both residential and commercial clients in the area.
Services Provided:
– Plumbing repairs
– Pipe replacements
– Camera scope inspections
– Water heater-related services
– Customer service consultations
Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Contact Information:
Phone: (760) 349-1777
Website: https://www.hometownplumbingco.com/
Customer Reviews and Sentiment:
Hometown Plumbing has received a mixed response across various platforms:
Google Reviews: 4.4 stars based on 219 reviews.
Positive feedback highlights helpful customer service, efficient plumbing solutions, and reasonable pricing. Customers appreciated the responsiveness and friendliness of the staff.
Examples of positive reviews include:
“Most helpful customer service I’ve EVER EXPERIENCED! 100% RECOMMEND!” – Amanda Reigle
“Cesar replaced our broken pipe quickly. He was courteous, friendly, and professional.” – Nicki Phillips Martin
“We are so happy with our plumbing project… Hometown offered the best price.” – Paige T.
Negative feedback, however, points to issues with quoting and communication, leading to customer dissatisfaction.
Examples of negative reviews include:
“Beware… They wasted my whole day.” – Sudi Sabour
“They tricked us… Such a waste of time. Such a bad way of doing business.” – Marissa Martin
Review Summary:
Positive Sentiments: Helpful customer service, prompt and professional work, delivery of quality plumbing services, reasonable pricing.
Negative Sentiments: Issues with miscommunication on pricing, unsatisfactory service experiences, and complications with scheduling appointments.
Additional Ratings:
BirdEye: 4.4 stars based on 219 reviews, reflecting a trend of customer satisfaction with notable issues in service execution.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been complaints regarding misquotes and service dissatisfaction.
Total Lead Smart Rating: 6.3/10
Conclusion:
Hometown Plumbing is a viable option for plumbing services in Vista, CA, with many appreciative customers highlighting their friendly staff and reasonable prices. However, potential clients should be cautious and prepared for reported issues regarding quoting and service scheduling before making a decision.
Member Since August 2024
Listing Id 388785