Overview:
Blue Star Plumbers is a plumbing service located in Tyler, TX, specializing in a wide range of plumbing solutions including emergency services, water heater installation, and general plumbing repairs. Known for their responsiveness and thorough work, they cater to both residential and commercial clients.
Services Provided:
– Emergency plumbing services
– Water heater installation and replacement
– Drainage assessment and repair
– General plumbing repairs
– Residential and commercial plumbing services
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Contact Information:
Phone: (903) 630-2830
Website: [http://bluestarplumberseasttexas.com/](http://bluestarplumberseasttexas.com/)
Customer Reviews and Sentiment:
Blue Star Plumbers has a 4.1-star rating from 28 reviews on Google, reflecting a generally positive customer sentiment.
Positive feedback highlights the company’s thorough work and responsiveness. Customers frequently mention the professionalism and efficiency of the plumbers.
Examples of positive reviews include:
“Josh and Jacob did a fantastic, thorough job… Highly recommend.” – Kelly Kaericher
“Shannon and his team always come through for us and have helped us out of many jams.” – yevonee
“I’ve used these guys a ton and been pleased every time!” – TREY STONE
However, there are notable complaints regarding communication issues and customer service experiences.
Negative feedback includes:
“He did not touch or do anything… very unprofessional.” – Marti Yowell
“They never showed… going on 5 days without a call back.” – Servando McHazlett
Review Summary:
Positive Sentiments: Thorough work, responsive service, professionalism, and efficiency.
Negative Sentiments: Communication issues, unprofessional behavior, and missed appointments.
Additional Ratings:
BirdEye: 4.1 stars based on 28 reviews, maintaining a similar theme of customer satisfaction with some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple customer complaints related to unreturned calls and service issues.
Total Lead Smart Rating: 6.4
Conclusion:
Blue Star Plumbers offers a reputable plumbing service in Tyler, TX, noted for their responsive and thorough work. However, potential customers should be cautious of the mixed reviews, particularly regarding communication issues and service delivery.
Member Since August 2024
Listing Id 388023