Apollo Plumbing, Heating & Air Conditioning – OR

Damon Law

a day ago

July 18, 2024 update: I was genuinely surprised this morning when a tech from Apollo called and said they wanted to come back out and take a second look at the AC unit (it’s 27 years old). The tech came out and replaced a part, and now the old grampa is up and running again. I’m happy about that for sure and feel like it took my writing an epic bad review to get that kind of service — which still kind of sucks. I’ll upgrade my review from 1-star, to 3-stars. $297 repair is still better than $7,000 replacement. We’ll see how long the old AC holds up… very likely it will still need to be replaced eventually. July 17, 2024 update: In regard to the owner’s response below: Everything they said is true. However, the “Friends & Family” service is a little more than a fancy word sham in the context of this: I need a $7,000 repair. You charge me between $7,772 and 7,857 but then “discount it 10%” as a Friend putting the price at the market rate of about $7,000. So that’s pretty scammy. The $1,065.65 charge from last month for “the part” was for 1-3 lbs. of “liquid gold”: discontinued R-22 refrigerant, which I could go buy right now for $37/lb. So, yeah, again I feel ripped off on both ends of this deal. Couple that with the back and forth on the phone, via email, and even trying to get an estimator (not a tech), out here was like pulling #$!^ teeth. The Service Contract has very little value to me now and ended up leaving me feeling like a fool for having fallen for the pitch. The service response was lackluster and verged on rude. Not a discount at all and I feel ripped off now… Their followup is contextually offensive as well implying I was confused by their failure to fully indicate true pricing. Their inclusion of extra optional fees simply shouldn’t be in an estimate. Their phrasing of top quality service is really lip service since they have yet to offer me any service. When I pay for a service, I expect value and am more than willing to pay for it. As it stands, I feel like I paid a thousand dollars to a professional scammer. So, I reiterate… BUYER BEWARE. Original Review: On the surface, these folks put on a very “how can I make your day better” kind of vibe. Once you need a larger repair its back to business as usual. Sure, they are a larger company, and provide lots of services, and do a decent job but I’ve got a very sour taste in my mouth after a $1,000+ service just over a month ago which didn’t fix the problem. We have an older AC unit that now needs replacement. I was hoping for some kindness, compassion, and some sort of accommodation for the fact that I signed up for their “Friends & Family” service contract when I had the repair done in June. Nope. Just regular old “We’re competitive in the marketplace” kind of pricing with any consideration whatsoever for my being a “Member” – no priority service at all, no consideration of the fact that I’ve already paid for the initial fix. I had to call repeatedly to get the right kind of followup estimate, and a bunch of back and forth over a week over email to get a virtual slap in the face. They are very pushy about their “Friends & Family” plan every time they visit. They cite a 10% discount, and priority service. I got none of that, as a matter of fact, I had to ask them to review their quote – reminding them that I’ve paid a thousand bucks, on the exact unit that needs replacement. They also added a hidden “financing fee” into the estimate (we wouldn’t have financed), so all in all there is ZERO BENEFIT to being a member since they said this: “We bid jobs in its entirety. We do not line item bid. The Estimate is for equipment, labor and permits. We are competitive in the market with our prices. The price you received is a fair price for this application to enhance your home.” Buyer beware.

Cameron Trost

a day ago

Justus was amazing!! He was thoughtful, respectful, communicative, and clearly has many, many years of experience. It was really relaxing having someone in our home who knew what they were doing. We appreciated his kindness & expertise so much!!

Elayaraj V

4 days ago

The guy who came and visited, he didn’t fix the water heater and also not found any problems.. I told the problem.. he didn’t even close the water hear cover which was opened.. he left everything as it is and charged $$.. very worst guy who came to repair.. I won’t recommend to anyone to this company.. he came and there for 10 mins only.. very very worst company.. here is the CCB and WA LIC # CCB #49418 WA LIC #APOLLDR995MP INVOICE 183563732 date of viste: June 11

Graham Dudik

5 days ago

Thanks to Keith for quick and professional drain clean on a Sunday evening!

Kathleen Diamond

a week ago

Professional & knowledge combined with good price points!! Thank you, Apollo Plumbing!!!

Cath Swanston

2 weeks ago

Evyn and his team was fantastic. Friendly, professional, efficient and excellent work. And they cleaned up like they were never there!

Neal Rusk

2 weeks ago

We had a plumbing issue and Apollo was quick to come out and help. Keith was fantastic. He diagnosed the problem quickly, explained how he figured it out, and showed us a workaround until we could get the problem fixed.

Hansel Larson

2 weeks ago

Eli was fantastic to work with on a residential sewer scope job.

Jessica Dennis

3 weeks ago

We had a great experience with Eric B. He was kind, efficient, and professional. Would definitely recommend!

Ron Nelson

3 weeks ago

We have had nothing but professional experience from Apollo. They have always been there for us with our Drain and HVAC problems/needs. Every employee we’ve had contact with was kind, courteous, prompt and I have never felt like I was cheated, ripped off or scammed. Apollo’s work and employees are outstanding and second to none. By the way, I have not been asked to say this, I do not work for them and have not been compensated. These words are from the heart. Thanks Apollo for setting a standard for how a business should handle their customers. Also, thank you Daniel, Brandon, Tristan, Tyler and all of you behind the scenes keeping things flowing.😃