Jim Marshall Plumbing & Drain in Terre Haute, Indiana 47804

Jim Marshall Plumbing & Drain

2225 N 23rd St, Terre Haute, IN 47804

3.8 (44 reviews)

Overview:
Jim Marshall Plumbing & Drain is a plumbing service located in Terre Haute, IN, specializing in residential plumbing and drain services. They have built a reputation in the local community, but their responsiveness has been a point of contention among customers.

Services Provided:
– Plumbing repairs
– Drain cleaning
– Clogged drain solutions
– General plumbing services

Hours of Operation:
Monday to Friday, 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (812) 232-8348

Customer Reviews and Sentiment:
Jim Marshall Plumbing & Drain has garnered mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 44 reviews.

Positive feedback highlights the company’s friendly and professional service, with some customers appreciating their quick resolution of plumbing issues and reasonable pricing.

Examples of positive reviews include:
“Amazing people, incredibly friendly and professional.” – Chris
“Every time we ever needed them they pulled through!!!” – Todd Moody

However, several reviews expressed frustration regarding poor communication and a lack of responsiveness, with some customers noting that their calls were not returned.

Examples of negative reviews include:
“Not responsive- never called back.” – Andrea Perry
“I left messages for a call back. Absolutely no response.” – Ann Moody

Review Summary:
Positive Sentiments: Friendly staff, professional service, effective solutions, reasonable pricing.
Negative Sentiments: Poor communication, lack of responsiveness, and unresolved follow-ups.

Additional Ratings:
BirdEye: 3.8 stars based on 44 reviews, indicating a trend of customer dissatisfaction related to communication issues.
Total Lead Smart Rating: 5.6

Conclusion:
Jim Marshall Plumbing & Drain presents a dichotomy of service experiences. While they are praised for their friendly staff and expertise in plumbing repairs, potential customers should be cautious due to the significant concerns regarding their communication and responsiveness.

Member Since August 2024

Listing Id 386846

Contact Info

2225 N 23rd St, Terre Haute, IN 47804
(812) 232-8348
Lead Smart Rating :
5.6/10.0

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Listing location

2225 N 23rd St, Terre Haute, IN 47804

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Reviews

Andrea Perry

2 months ago

Not responsive- never called back.

Ann Moody

5 months ago

Called the company number twice. I left messages for a call back. Absolutely no response. . No

Michaela Johnson

6 months ago

They are super nice men and very knowledgeable! They came and fixed some things but never came back to fix the big issue we actually needed done. They never answered or returned my call after. Super disappointed in them after that.

Robert Lengemann

8 months ago

Does not work weekends

Tammy Rarick

11 months ago

Did a great job. Very knowledgeable. Highly recommend.

Chris

11 months ago

Amazing people, incredibly friendly and professional. We had a clogged drain in our bathtub that had been there since we moved in . I spent so much money on drain cleaner that only helped the problem for one day at best. Finally, I broke down and called Jim Marshall. He came out with his crew, and they had the problem fixed within 30 minutes. I can not stress how friendly and professional they all were. The problem has been fixed ever since and it only cost me $75.00. I called other places first, and the bigger companies wanted to charge me an assessment fee of around 40 dollars just to see what the issue was and give me an estimate. I promise you this place is by far the best place to call when you need a plumber. You will not be disappointed, and you will get to skip the assessment fee and get right down to the problem.

James

11 months ago

They know how to get the job done!

Rhea Waters

a year ago

I called 2 times no call back

todd moody

a year ago

Every time we ever needed them they pulled through!!!Just a bunch of good O boy’s. Couldn’t ask for better people!!!

Brandon Roe

a year ago

Called, Left a message, never got a call back. Waited a week before calling someone else. Maybe good plumber, maybe not, dunno.