Outhouse Plumbing & Heating in Springfield-MA, Massachusetts 1089

Outhouse Plumbing & Heating

33 Brice Rd, West Springfield, MA 01089

4.5 (13 reviews)

Overview:
Outhouse Plumbing & Heating is a plumbing service based in Springfield, MA. The company is known for providing a range of plumbing solutions, focusing on quality workmanship and fair pricing.

Services Provided:
– Plumbing repairs
– Installation of fixtures (e.g., sinks, vanities)
– Fair pricing
– Quick response times

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (413) 781-3353

Customer Reviews and Sentiment:
Outhouse Plumbing & Heating has a rating of 4.5 stars based on 13 reviews.

Positive sentiments highlight the quality of work, reasonable pricing, and efficient service. Many customers have praised the plumbing work, timeliness, and professionalism.

Examples of positive reviews include:
“I have used Outhouse Plumbing for over 10 years. They do quality work for a fair price.” – Marci Cooley
“Very professional, next day service (non-emergency call) thank you Outhouse!!!” – David Beaudette
“JP is my go-to Plumber. Reasonable Rates…” – Tracie Colbath

However, there are negative experiences reported, particularly regarding customer service and pricing disputes.

Example of a negative review:
“DO NOT USE THIS PLUMBER. This plumber is miserable… he charged us $266! When I questioned it, he rudely said he charges $100 an hour.” – Laurie Gibson

Review Summary:
Positive Sentiments: Quality workmanship, fair pricing, quick service, professionalism.
Negative Sentiments: Poor customer service, price inflation, and unprofessional behavior from some staff.

Additional Ratings:
Google Reviews: 4.5 stars based on 13 reviews.

Total Lead Smart Rating: 7.5

Conclusion:
Outhouse Plumbing & Heating appears to provide reliable plumbing services in Springfield, MA, with a solid reputation for quality work and reasonable rates. However, potential customers should consider the mixed reviews regarding customer service and the experiences of some clients before making a decision.

Member Since August 2024

Listing Id 384850

Contact Info

33 Brice Rd, West Springfield, MA 01089
(413) 781-3353
Lead Smart Rating :
7.5/10.0

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33 Brice Rd, West Springfield, MA 01089

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Reviews

Marci Cooley

a year ago

I have used Outhouse Plumbing for over 10 years. They do quality work for a fair price. They also have never upsold me on service that wasn’t needed. I am grateful they are there when I need them!

Laurie Gibson

3 years ago

DO NOT USE THIS PLUMBER. This plumber is miserable, uncomfortable to be around, inflates the original quoted price and downright rude! The minute he arrived he was complaining out loud about the job, materials, and how the job wasn’t coming together for him. I asked him a few times if he was okay, said that is the way he works! My husband had come home in the middle of the job and he heard the loud obnoxious behavior! My husband said to the plumber if you can’t do it, then just leave it. The plumber mumbled he would finish, and he never seen anything like this! I believe he is a plumber with unbearable behavior! I think his game is to complain, appear like he never seen any job this hard and then overcharge. When we originally hired him, we asked him what it would cost. He said $150 with $200 being the maximum. When the job was done, he charged us $266! When I questioned it, he rudely said he charges $100 an hour and the part was $16. I said to him you were only here maximum 1.5 hours and that would be $150 + $16= $166! He rudely said then you shouldn’t have bought a Kohler if you wanted to save money! Also said he charges to drive to my house and the job took longer than an hour! I couldn’t wait till he left, and he definitely took advantage of us!

Steve Goluchowski

3 years ago

John was great swapping out a kitchen widespread faucet. He was a contortionist to get to the spot under the cabinet with all the plumbing in the way.

David Beaudette

4 years ago

Very professional, next day service (non emergency call) thank you Outhouse!!!

Michele Beauregard (Miki)

4 years ago

Love the owner

Tracie Colbath

6 years ago

JP is my go to Plumber. Reasonable Rates and he has fixed my basement sink and bathroom. He came over the same day I called to retrive my engagement that I had lost in my kitchen sink!! Priceless!!

florab02

7 years ago

Great work, reasonable rates, you can’t ask for more. He has put a sink in my cellar, new sink and vanity in my bathroom and numerous fixes in the house. I wouldn’t use anyone else.

Darth Vader

8 years ago

They installed 2 new vanities for me, european models so the existing plumbing needed to be all re-worked. They did an excellent job.