Alan S Gross Plumbing & Heating

Overview:
Alan S Gross Plumbing & Heating is a family-owned plumbing service located in Sayville, NY. They provide a range of plumbing and heating services, known for their promptness and professionalism.

Services Provided:
– Plumbing repairs
– Drain snaking
– Water heater replacement
– General plumbing services
– Heating services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (631) 589-3409

Customer Reviews and Sentiment:
Alan S Gross Plumbing & Heating has a 4.3-star rating based on 25 reviews. Positive feedback emphasizes their promptness, professionalism, and quality of work. Customers appreciate the quick response time and thorough service.

Examples of positive reviews include:
“Highly recommend” – Ashley Concas
“Extremely prompt and very professional. Got the job done within an hour” – Michael Vetter
“The job was done perfectly. Dale showed up exactly on time” – Grace Papagno

Negative feedback includes complaints about unresolved issues and subpar experiences:
“It was an unsettling experience… broke something they snaked the drain” – C B

Review Summary:
Positive Sentiments: Promptness, professionalism, quality of work, good customer service.
Negative Sentiments: Issues with unresolved complaints, experiences of damage during service.

Additional Ratings:
BirdEye: 4.3 stars based on 25 reviews, with similar trends in customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years.

Total Lead Smart Rating: 7.5

Conclusion:
Alan S Gross Plumbing & Heating appears to be a reliable choice for plumbing services in Sayville, NY, particularly noted for their prompt service and professionalism. However, potential customers should be aware of the mixed reviews and past complaints before making a decision.