Lance Plumbing – Saratoga – Plumbing services in Saratoga Springs, New York 12866

Lance Plumbing – Saratoga – Plumbing services

480 Broadway Suite LL-14a, Saratoga Springs, NY 12866

4 (8 reviews)

Overview:
Lance Plumbing is a plumbing service provider located in Saratoga Springs, NY. They offer a range of plumbing solutions for both residential and commercial customers, focusing on timely repairs and excellent customer service.

Services Provided:
– Plumbing repairs
– Leak detection and repair
– Faucet and fixture installation
– Tankless water heater services
– Emergency plumbing services

Hours of Operation:
Monday to Saturday: 9 AM to 6 PM

Contact Information:
Phone: (518) 365-5649
Website: http://www.lanceplumbing.com/

Customer Reviews and Sentiment:
Lance Plumbing has received positive attention for its prompt service and professional staff:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback emphasizes the company’s quick response times, professionalism, and thoroughness in service. Customers have praised the attention to detail and effectiveness in resolving plumbing issues.

Examples of positive reviews include:
“Aaron was kind, took his time to explain each step…” – Eamonn O’Donnell
“Efficiently took care of the problem.” – Lorrie Anthony
“Very quick service, professional.” – Rich Reuther

However, some negative feedback highlights issues with customer service during emergencies, with one reviewer expressing dissatisfaction due to a lack of follow-up communication.

Examples of negative reviews include:
“They truly don’t care about customers… terrible customer service.” – Aliza M

Review Summary:
Positive Sentiments: Quick service, professional staff, thorough work, good communication.
Negative Sentiments: Poor customer service during emergencies, lack of follow-up.

Additional Ratings:
BirdEye: 4.0 stars based on 8 reviews.
Better Business Bureau (BBB): The business has a profile but is not accredited, and the BBB rating is NR (No Rating). There is one complaint noted in the past three years regarding customer service.

Total Lead Smart Rating: 6.5

Conclusion:
Lance Plumbing provides reliable plumbing services in Saratoga Springs. While they have garnered positive reviews for their efficiency and professionalism, potential customers should be cautious of the reported issues with customer service during emergency situations.

Member Since August 2024

Listing Id 382715

Contact Info

480 Broadway Suite LL-14a, Saratoga Springs, NY 12866
(518) 365-5649
Lead Smart Rating :
6.5/10.0

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Listing location

480 Broadway Suite LL-14a, Saratoga Springs, NY 12866

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Reviews

Eamonn O'Donnell

5 months ago

Had a plumbing issue with a soaking tub leaking into the downstairs kitchen and light fixtures. Roy dispatched Aaron within minutes he was at our door. Aaron was kind, took his time to explain each step and even did a walk through to show me things in the house I was unaware of. Spectacular service, attention to detail and Grade A plumbers. Thanks again Roy and Aaron!

Lorrie Anthony

a year ago

Lance Plumbing came to fix a dripping faucet. He came when he said he would and efficiently took care of the problem. Even set it up so that the next time the faucet started dripping I could fix it myself – it’s an easy fix.

Rich reuther

2 years ago

Very quick service, professional Tankless water heater flush and pipe repair work No complaints

Steele

2 years ago

Aaron is very professional and knows how to service Navians and hot water systems. He takes the time to explain and show what he is doing. Switched my annual maintenance from another plumbing company located in Gansevoort to Roy Lance and happy I did. highly recommend

Ann Frankowski

4 years ago

Very pleased with this plumbing service. Stumbled upon them through a referrel, had a hot water emergency and they showed up within 2 hours of my call. Aaron was very professional and knowledgeable, saved our tankless hot water heater which was badly damaged; then went on to fix a kitchen sink leak and solved a rattling pipe issue in my laundry room which has plagued us for years! (Always misdiagnosed by others!) Very thorough and the bill was surprisingly reasonable. Highly recommend!

Aliza M

4 years ago

They truly don’t care about customers, especially in emergencies. I would never recommend this place to anyone. By the way, they don’t have the decency to call you back, they send a quick text with a vague response and be on their way. Terrible customer service and 0 sympathy.