Overview:
Plumb365 is a local plumbing service located in San Marcos, CA. The company specializes in a variety of plumbing services including water heater installation and repair, leak detection, and general plumbing repairs. With a focus on customer satisfaction and quality workmanship, Plumb365 has built a reputation for reliable service in the community.
Services Provided:
– Water heater installation and repair
– Leak detection and repair
– Toilets repair and installation
– Emergency plumbing services
– Residential plumbing services
Hours of Operation:
Monday to Saturday: 8 AM to 6 PM
Contact Information:
Phone: (760) 884-4037
Website: https://www.plumb365inc.com/
Customer Reviews and Sentiment:
Plumb365 has received highly positive reviews across various platforms:
Google Reviews: 4.9 stars based on 40 reviews.
Positive feedback emphasizes the company’s professionalism, efficient service, and knowledgeable staff. Customers appreciate the friendly service and the competitive pricing.
Examples of positive reviews include:
“Andrew spent the time with the details… we will always use them from now on” – Mary Woods
“Super efficient and clean… Highly recommend them.” – wils73 7
“Awesome experience. Fast, Affordable, Friendly, Knowledgeable.” – Staci Lawrence
However, a negative review highlighted a serious issue with customer service, detailing concerns over negligence and lack of accountability for repair work.
Negative review example:
“Plumb 365 does not stand behind their work and does not care about their customers… I will never use them again.” – Alex Smith
Review Summary:
Positive Sentiments: High-quality workmanship, efficient service, professionalism, affordability, and excellent communication.
Negative Sentiments: Serious concerns regarding customer service, professional negligence, and unresolved issues reported by customers.
Additional Ratings:
BirdEye: 4.9 stars based on 40 reviews, reflecting a strong trend of customer satisfaction despite occasional significant complaints.
Better Business Bureau (BBB): Not accredited; the company has a BBB rating of NR (No Rating). There have been minor complaints regarding service quality but no severe ongoing issues.
Total Lead Smart Rating: 7.5
Conclusion:
Plumb365 is viewed as a quality plumbing service in San Marcos, CA, with many customers praising their efficiency and professionalism. However, potential clients should be aware of serious customer service complaints that could impact their experience.
Member Since August 2024
Listing Id 381845