Schrade Plumbing INC in Rowlett, Texas 75088

Schrade Plumbing INC

5013 Industrial St, Rowlett, TX 75088

4.5 (64 reviews)

Overview:
Schrade Plumbing INC is a plumbing service located in Rowlett, TX, specializing in a variety of plumbing solutions for both residential and commercial needs. The company has built a reputation in the local community for providing reliable and quality plumbing services.

Services Provided:
– Plumbing repairs
– Faucet installation and replacement
– Leak detection and repair
– Gas line services
– Drain cleaning
– Honest quotes

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (972) 475-3532
Website: https://www.schradeplumbing.com/

Customer Reviews and Sentiment:
Schrade Plumbing INC has received a variety of reviews with an overall rating of 4.5 stars based on 64 reviews.

Positive feedback frequently praises the company’s professionalism, fair pricing, and quality service. Customers particularly noted the helpfulness and skill of their technicians.

Examples of positive reviews include:
“Best plumbing shop around! Great group to work with!” – Dusty Dickerson
“Professional with fair pricing.” – Vincent D

Negative feedback focused mainly on customer service issues, specifically regarding phone interactions and perceived overcharging for services.

Examples of negative reviews include:
“The woman who answered the phone is extremely rude and unhelpful.” – Ashley Hust
“I will never use this company again. They are overpriced and inexperienced.” – Lawrence Harrison

Review Summary:
Positive Sentiments: Professionalism, fair pricing, quality workmanship, skilled technicians.
Negative Sentiments: Poor customer service experiences, concerns over pricing practices.

Additional Ratings:
BirdEye: 4.5 stars based on 64 reviews.
Better Business Bureau (BBB): The business has a profile and is accredited with a BBB rating of B. There have been a few complaints in the past but responses and resolutions have been noted.
Total Lead Smart Rating: 7.5/10

Conclusion:
Schrade Plumbing INC is recognized for its professional plumbing services in Rowlett, TX, often praised for their skilled technicians and fair pricing. However, potential customers should be aware of the mixed feedback, particularly regarding customer service and pricing concerns, before making a decision.

Member Since August 2024

Listing Id 380333

Contact Info

5013 Industrial St, Rowlett, TX 75088
(972) 475-3532
Lead Smart Rating :
7.5/10.0

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Reviews

Dusty Dickerson

2 months ago

Best plumbing shop around! Great group to work with!

Travis W

4 months ago

Without a quality technician, what would a service company be?!?! Well Schrade plumbing has the man for you!!! Ask for Charlie! You won’t be disappointed.

Ken Smith

5 months ago

Excellent value and service.

Ashley Hust

6 months ago

The woman who answered the phone is extremely rude and unhelpful. I called to get a camera scope and she seemed inconvenienced, and immediately started telling me about their minimums and payments…. never once did I indicate that I had an issue paying any amount and gladly would paid, but I’ll be taking my business elsewhere for better customer service. I would have loved to support a fellow Rowlett business, but not this time.

genice edwards

a year ago

Schrader is a very good and fair business.

Larry Tucker

a year ago

Exceeds expectations.

Clau F

a year ago

Had a gas leak, which you can imagine was the end of the world for me. They came and gave me an honest, affordable quote. Did such a great job I recommend them to anyone needing work done if you need it. GOOD people!

Lawrence Harrison

a year ago

I am trying to sell my house and as a part of that process, I needed to replace 2 faucets in my bathroom. I’ve done it many times before but couldn’t this time because I had recently hurt my back and couldn’t get under the sink. The simple request was to remove two old faucets ad replace then with new ones, which I provided. I purchased the faucets for $59 apiece for a total of $118. I knew in advance that they would charge $110/hour plus parts. I told the plumber when he arrived that I had plenty of plumbing parts so if he needed anything to let me know. I had figured $110 as my bil since it took me 20 minutes to switch out a faucet my self but I had to pay for a full hour. Three hours later this guy presents me with a bill for $500. He even took 45 minutes for lunch which he charged me for. I paid the bill because I had agreed to the terms of the contract but I will never use this company again. They are overpriced, inexperienced and obviously not trustworthy. Don’t use Schrade Plumbing…unless you like wasting money!

Vincent D

a year ago

Professional with fair pricing. Another local plumber quoted me three times the cost for a repair that wasn’t even the issue.

Bobby Parrish

a year ago

Very professional