Metcalf Plumbing Solutions in Roswell-NM, New Mexico 88201

Metcalf Plumbing Solutions

1800 W 3rd St, Roswell, NM 88201

4 (17 reviews)

Overview:
Metcalf Plumbing Solutions is a plumbing company located in Roswell, NM, offering a variety of plumbing services. With a focus on customer service and expertise in plumbing solutions, they cater to both residential and commercial plumbing needs.

Services Provided:
Plumbing services, customer service, leak repairs, emergency plumbing assistance.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (575) 623-8854

Customer Reviews and Sentiment:
Metcalf Plumbing Solutions has received mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 17 reviews.

Positive feedback emphasizes their friendly staff, professionalism, reasonable pricing, and quick response times.

Examples of positive reviews include:
“FANTASTIC EXPERIENCE!!! … very friendly and professional.” – lindsey downs
“Metcalf plumbing is the place to go for all of your plumbing needs.” – Shera Paul
“Always have great customer service, response time and knowledge…” – Anne Baker

Negative sentiments highlight issues with communication, scheduling, and professionalism, with several reviewers expressing frustration at delayed responses and unsatisfactory service.

Examples of negative reviews include:
“Never heard from them again. So I waited over a month for them to just drop the ball.” – dawn roberts
“Didn’t even find the problem and didn’t even try!” – Michelle Tirado
“Kept rescheduling on an acquaintance of mine and never showed up…” – Mercedes Martin

Review Summary:
Positive Sentiments: Friendly staff, professional behavior, quick response, reasonable prices, and effective service.
Negative Sentiments: Communication issues, scheduling problems, unprofessional behavior, and unresolved service complaints.

Additional Ratings:
Total Lead Smart Rating: 6.7/10
The rating reflects a mixture of satisfactory experiences for many customers but is tempered by significant complaints regarding communication and service reliability, impacting the overall rating.

Conclusion:
Metcalf Plumbing Solutions presents a mix of positive and negative customer experiences in Roswell, NM. While many customers praise their professionalism and service quality, there are notable complaints about communication and timeliness that potential clients should consider before proceeding with their plumbing needs.

Member Since August 2024

Listing Id 380271

Contact Info

1800 W 3rd St, Roswell, NM 88201
(575) 623-8854
Lead Smart Rating :
6.7/10.0

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1800 W 3rd St, Roswell, NM 88201

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Reviews

dawn roberts

2 months ago

Called to have our patio around pool extended. Mr Metcalf came and measured and supplied us with a quote which we thought was a fair price so we hired him. He told us it would be about 3 weeks which we were ok with. 5 weeks went by and we hadn’t heard from them so I called and he told me they were so far behind and he didn’t know WHEN they could get to it. I said, I thought I was on your schedule and he didn’t reply. Never heard from them again. So I waited over a month for them to just drop the ball. HIGHLY UNPROFESSIONAL!!!!!

Kelli

3 years ago

Excellent service, outstanding personnel. Metcalf Plumbing takes care of all of our plumbing needs because they are not only experienced in the most technological in plumbing care but their customer service is also outstanding.

earthboundinvestment

3 years ago

I spoke to him on the phone about what I needed done, he said he would call me back and never did. This seems to be a common thing in Roswell.

Michelle Tirado

4 years ago

I contacted this place because of the reviews; won’t be doing that ever again. First off I called off of work in order to be at home when metcalf arrived. Jerry told me he’d be here in the afternoon either between 11am- 3pm. Well it was 4 and still no sign. Called the company to ask if they were even coming they weren’t even sure they had me scheduled was what I was told and finally Jerry arrived at 5:17. Jerry entered my home and you could tell he didn’t even want to be here. Didn’t even stay 30minutes and charged me $165, didn’t find the problem and didn’t even try! DO NOT RECOMMEND! will NEVER contact them again.

lindsey downs

4 years ago

FANTASTIC EXPERIENCE!!! Having a busted pipe under the house is not a fun experience but the staff at Metcalf Plumbing made the whole thing better. They were very friendly and professional. Went above and beyond the job. Thank you.

Shera Paul

4 years ago

Metcalf plumbing is the place to go for all of your plumbing needs. Very professional and honest. He is by far the most reasonable priced. Thank you Metcalf Plumbing.

Anne Baker

4 years ago

Always have great customer service, response time and knowledge for problem fixes.

Sandra Dee

4 years ago

They were able to fit me in the same day. Their prices are reasonable and the gentlemen were very helpful and professional! I would definitely use them again in the future!

Kila Michael

5 years ago

Jerry has come out everytime I have had a plumbing issue. He has had to crawl under the house and maneuver around appliances. He us the only plumber I will do business with. He is fair, honest and reliable.

Mercedes Martin

6 years ago

Kept rescheduling on an acquaintance of mine and never showed up to fix their leak or leak damage.