Indian Wells Valley Plumbing

Overview:
Indian Wells Valley Plumbing is a locally-owned plumbing service located in Ridgecrest, California. The company provides a variety of plumbing services to meet the needs of both residential and commercial customers, and has established a reputation for prompt and efficient service.

Services Provided:
– Emergency plumbing services
– Hot water heater repairs
– Plumbing inspections
– Toilet replacements
– Pipe repairs and replacements
– Leak detection and repair

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM

Contact Information:
Phone: (760) 301-4233
Website: https://iwvplumbing.com/

Customer Reviews and Sentiment:
Indian Wells Valley Plumbing has garnered a mix of positive and negative reviews across various platforms:

Google Reviews: 4.8 stars based on 54 reviews.

Positive feedback highlights the company’s friendly service, prompt response times, and knowledgeable staff. Customers have praised their professionalism and ability to handle emergencies quickly.

Examples of positive reviews include:
“Instantly picked up and came out to inspect… very affordable.” – Juan Godinez
“Excellent service! Quick response and super friendly.” – Angie Pritchard
“Really appreciate their fast and efficient work!” – Amber Moffitt

Conversely, negative feedback focuses on a few incidents of unprofessionalism and communication issues, particularly concerning damage to property and missed appointments.

Examples of negative reviews include:
“Agreed to fix the damage and then never did.” – Mike
“We had to call 5 times… when they finally said they couldn’t come.” – Ana Gong

Review Summary:
Positive Sentiments: Quick response, friendly service, professionalism, knowledge of plumbing issues, emergency assistance.
Negative Sentiments: Unresolved property damage, missed appointments, lack of communication.

Additional Ratings:
BirdEye: 4.8 stars based on 54 reviews, indicating high levels of customer satisfaction.
Better Business Bureau (BBB): Not accredited, with no current rating available.
Total Lead Smart Rating: 7.5

Conclusion:
Indian Wells Valley Plumbing shows a strong commitment to customer service with a high satisfaction rate among clients, especially noted for their rapid response times and expertise. However, potential customers should take note of the occasional complaints regarding communication and property damage before making a decision.