Kidd Plumbing Services Co in Raleigh, North Carolina 27608

Kidd Plumbing Services Co

725 Pershing Rd, Raleigh, NC 27608

4.2 (20 reviews)

Overview:
Kidd Plumbing Services Co is a plumbing company located in Raleigh, NC. They offer a range of plumbing services, emphasizing professionalism and quick response times in plumbing emergencies.

Services Provided:
Plumbing repairs, plumbing installations, emergency plumbing services, valve replacements, cartridge replacements, leak detection, and customer service.

Hours of Operation:
Monday to Friday: 8 AM – 5 PM

Contact Information:
Phone: (919) 821-2970
Website: http://www.kiddplumbing.com/

Customer Reviews and Sentiment:
Kidd Plumbing Services Co has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.2 stars based on 20 reviews.

Positive feedback highlights the company’s knowledgeable staff, quick response times, and effective service. Customers have praised their customer service and professionalism.

Examples of positive reviews include:
“The very best in anything in plumbing service.” – Lynda Lewis
“I love being able to talk to a real person to make my appointment.” – Bonnie Gupton
“Kidd plumbing is incredible. Their guys were smart, efficient, and handsome.” – Kirkland Caison

However, there are notable complaints regarding poor customer service, delays in service, and issues with communication.

Examples of negative reviews include:
“They cheat their customers into thinking they need more than what they actually need.” – Pepa Polan
“Six calls and the part was never ordered.” – Ann Gozzo
“Avoid this company at all cost. Bad people bad company.” – Skysail

Review Summary:
Positive Sentiments: Knowledgeable staff, prompt service, effective plumbing solutions, good customer service.
Negative Sentiments: Poor communication, service delays, perceived dishonesty, and unresolved complaints.

Additional Ratings:
BirdEye: 4.2 stars based on 20 reviews, indicating a blend of satisfaction with some underlying issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating) with a few customer complaints noted.
Total Lead Smart Rating: 6.7

Conclusion:
Kidd Plumbing Services Co presents itself as a competent option for plumbing services in Raleigh, NC, particularly valued for their knowledgeable staff and prompt responses. Nevertheless, potential customers should be cautious of the mixed feedback and consider past complaints before making a decision.

Member Since August 2024

Listing Id 378462

Contact Info

725 Pershing Rd, Raleigh, NC 27608
(919) 821-2970
Lead Smart Rating :
6.7/10.0

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725 Pershing Rd, Raleigh, NC 27608

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Reviews

Lynda Lewis

a month ago

The very best in anything in plumbing service. I’ve worked in plumbing, I know a professional. KNOWLEDGE & ABILITY.

Pepa Polan

6 months ago

Poor workers they just sit around smoking and sitting down, they cheat their customers into thinking they need more than what they actually need, and they have a really bad track of keeping valves and material together

Fern St.Clair

2 years ago

Excellent place to do business. Friendly employees and people who know what they’re doing. I have never had a bad experience with Kidd Plumbing

Ann Gozzo

2 years ago

They came May 13th to remove a brominator and fix a shower that had a bad cartridge. After six (that’s right, six) calls to Judy, the part was never ordered, because they said they couldn’t locate it. Today Sept. 08th, after growing tired of looking at the dismantled shower, I called another plumber. They looked at the cartridge pulled it up on Amazon and ordered the part. Doesn’t seem that difficult to locate to me. I will not be using them again.

S A

2 years ago

Good company

Bonnie Gupton

3 years ago

I love being able to talk to a real person to make my appointment. The technicians were on time and quickly fixed my plumbing problem. They were very professional. I will definitely call them again.

Stephen Fourie

3 years ago

Helped me with a plumbing problem I had and saved me a great deal of money by figuring out an alternative solution to the plumbing problem I had.

Kirkland Caison

5 years ago

Kidd plumbing is incredible. Their guys were smart, efficient, and handsome. Fairly priced too. Best plumbers in the state.

Skysail

5 years ago

Avoid this company at all cost. Bad people bad company. A trusted agent of mine introduced them to me so I didn’t do my due diligence because of his past “good” experience (now I doubt it). There were two guys in different times came in to my house to fix dripping water problem from T&P valve on the water heater (due to water pressure issue). Why two guys? because the first guy didn’t solve the problem(he didn’t even test water pressure upon arrival. No, he is not a rookie). How much did they charge me at the end? I give you a hint: the money you could buy half of a new water heater. After a couple of weeks dispute between Kidd and us (mainly my agent), they mearly discounted 10% or so off the original charges. Kidd Plumbing shouldn’t exist because they don’t have any sense of customer service and satisfaction. They are just bunch of cheats. I would tell this terrible story/exprience to everybody around me AND on every possible social review board. That’s my mission. Again, STAY AWAY from Kidd Plumbing, terrible terrible company.

Sweet Pea Waxing Boutique

5 years ago

I had a plumbing emergency and Kidd plumbing was able to come to my home same day even though they were booked up! Larry my plumber was an absolute plumbing expert. He is a total master of his craft. Customer for life!!! Highly recommend!