Overview:
NU PIPE is a plumbing company located in Pontiac, MI, specializing in sewer line services, including pipe lining and repairs. They cater to residential customers and emphasize a seamless service experience.
Services Provided:
– Sewer pipe lining
– Pipe repairs
– Inspections and estimates
– Permitting services
– Customer support for warranty work
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (248) 977-9555
Website: https://nupipelining.com/?utm_source=gmb&utm_medium=organic
Customer Reviews and Sentiment:
NU PIPE has received a range of feedback from its customers, leading to a mixed overall rating:
Google Reviews: 3.8 stars based on 46 reviews.
Positive feedback highlights the company’s efficiency, professionalism, and helpfulness, particularly in urgent situations.
Examples of positive reviews include:
“Truly seamless. These guys are great.” – Paul Patek
“They were quick, clean, and professional.” – Lisa B.
“A professional service from beginning to end.” – DeEtte Reynolds
However, several complaints focus on poor communication and unresponsiveness.
Examples of negative reviews include:
“I couldn’t tell you because I left several messages… they never returned my calls.” – Taunya Donahoe
“They missed 3 appointments… the office staff is a joke.” – Pete
Review Summary:
Positive Sentiments: Efficient service, professional and courteous staff, good communication when jobs were undertaken, and positive outcomes from pipe lining.
Negative Sentiments: Issues with callbacks and unfulfilled appointments, leading to frustration among potential customers.
Additional Ratings:
BirdEye: 3.8 stars based on 46 reviews, reflecting similar trends in customer satisfaction but notable issues with service availability.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding service issues.
Total Lead Smart Rating: 5.4
Conclusion:
NU PIPE shows potential in providing quality plumbing services, especially for sewer line issues. However, the significant number of complaints regarding communication and service responsiveness may pose challenges for potential customers seeking reliable service.
Member Since August 2024
Listing Id 377458