Dykes & Son Inc

Overview:
Dykes & Son Inc is a septic system service provider located in Phenix City, Alabama. They offer a variety of services related to septic systems, dirt, sand, and gravel.

Services Provided:
Septic system services, dirt delivery, sand delivery, gravel delivery.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (334) 298-3275
Website: http://www.dykesandson.com/

Customer Reviews and Sentiment:
Dykes & Son Inc has received a mix of reviews across various platforms:

Google Reviews: 4.0 stars based on 36 reviews.

Positive feedback highlights the company’s helpfulness, professionalism, and promptness. Customers have appreciated the quality of service, especially in the delivery of dirt, sand, and gravel.

Examples of positive reviews include:
“Always great service and very helpful.” – Scott Davison
“Friendly office staff. Each time I’ve had to utilize their services they have always been prompt and accommodating.” – Greg Buchanan
“Have been using Dykes and Son for years. Always very professional, punctual and honest.” – Natalee Massey

However, there are also negative sentiments regarding communication and service issues. Some customers have reported poor experiences with customer service and unresponsive communication.

Examples of negative reviews include:
“They don’t want to fix things… I would not recommend to no one.” – Kevari Reynolds
“VERY rude.” – Charity Leigh
“Unfortunately with working normal business hours I am unable to bring in the report.” – Christina Ross

Review Summary:
Positive Sentiments: Helpful staff, prompt service, professional and accommodating.
Negative Sentiments: Issues with communication, unresponsive customer service, and rude behavior noted by some customers.

Additional Ratings:
BirdEye: 4.0 stars based on 36 reviews, reflecting a generally positive customer experience but with notable complaints.
Better Business Bureau (BBB): Information not available.

Total Lead Smart Rating: 6.5

Conclusion:
Dykes & Son Inc stands out for its prompt and professional service in providing septic system assistance and delivery of gravel, sand, and dirt in Phenix City, AL. Nonetheless, potential customers should consider the mixed reviews regarding customer service and communication before engaging with the company.